Digital Experience Designer

Job Details

Description

The Digital Experience Designer supports the design and optimization of Dupaco's digital presence by creating user-centric experiences across our website, applications, and digital touchpoints that engage members and reflect our brand excellence. This role reports to the Digital Experience Manager and collaborates closely with the Senior Digital Experience Designer.

#DupacoDifference. https://www.youtube.com/watch?v\=Oy_rZxNXcC8

Dupaco Values

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What You’ll Be Doing

• Create user-centered designs for web, mobile, and app interfaces—including journey maps, wireframes, prototypes, mockups, graphics, and icons—that exemplify Dupaco's brand, optimize page performance, and align with established brand guidelines
• Stay informed of emerging trends and competitive analysis in UX/UI design, accessibility standards, and digital best practices
• Participate in usability testing and incorporate feedback to deliver highly functional, accessible user experiences, inform design strategies and initiatives
• Identify and implement opportunities to enhance user experience across all digital platforms
• Vet and test UX designs and interactions in development and staging environments to ensure they display and function as intended
• Develop journey maps, wireframes, prototypes, and high-fidelity mockups for web, mobile, and app interfaces that exemplify Dupaco's brand
• Write clear, concise UX copy for digital interfaces, including website navigation, button labels, form instructions, error messages, in-app messaging, and email/text alerts that guide users and reduce friction
• Collaborate with product and marketing teams to ensure consistent, on-brand, and user-friendly design and language across all digital touchpoints
• Leverage Google Analytics and other digital analytics tools to monitor performance, identify trends, and make data-driven recommendations
• Gather and document project requirements, user stories, and technical specifications
• Develop and Maintain knowledge of Dupaco products, services, and member benefits
• Perform other duties as assigned

You’ll Need

Education (one of the following):

• Bachelor's or associate degree in UX/UI design, web design, graphic design, digital media, human-computer interaction (HCI), interaction design, or related field.

+ Professional certificate or bootcamp completion in UX design, web design, front-end development, or digital product design

• Equivalent combination of education and professional experience in digital design

Experience

• 1-3 years of experience in user experience design, digital design, web content management, or related field
• Candidates early in their career with strong portfolios and relevant internship or freelance experience are also encouraged to apply
• Excellent written communication skills, UX writing experience preferred; willingness to learn microcopy best practices, plain language principles, and content design for digital products
• Experience with design and prototyping tools (e.g., Figma, Adobe, Sketch) and content management systems (e.g. Hubspot, Wordpress)
• Proven problem-solving abilities and track record of process improvement
• Proficient with web technologies and ability to quickly learn new platforms and tools
• Strong organizational skills with ability to manage multiple projects, priorities, and deadlines
• Self-motivated with ability to work independently and take initiative