Director-Digital Product Mgmt

Job Description

The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty \& Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business Deposit digital experiences, Send \& Split, and Native Acquisition.The Director, Digital Product Owner, based in New York, will be responsible for leading the strategy, innovation, and execution of the end-to-end prospect and shopping experience within the mobile app. This role focuses on transforming how customers discover, evaluate, and select financial products—driving step-change improvements in conversion, engagement, and customer trust. The role will also involve direct people leadership, with responsibility for a team of four direct reports.

They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.

Responsibilities

The successful candidate will be responsible for:

• Leading the development and strategy for key features and functionality in the app, specifically for the prospect journey (discovery → comparison → application), aligned to enterprise growth priorities
• Reimagine the shopping experience through simplified, personalized, and mobile-native flows that reduce friction and increase conversionincluding AI-powered guided discovery experiences that help prospects navigate and choose the right products
• Drive measurable outcomes across key metrics (conversion, funnel velocity, engagement, approved accounts)
• Embed experimentation at scale, leveraging A/B testing and data insights to continuously optimize performance
• Advance personalization and decisioning, to deliver relevant, real-time product recommendations
• Partner with Strategic Delivery functions on definition of the roadmap \& resource management embedding AI into the new ways of working
• Partner closely with Technology to continue acceleration of mobile feature delivery
• Develop deep partnerships across the organisation and lead cross-functional execution across Product, Design, Engineering, Marketing, Risk, and Compliance
• Ensure regulatory alignment, balancing growth with transparency, customer trust, and responsible marketing
• Innovative mindset – understanding technical nuances of the channel and core platforms
• Drive ‘Product Ownership’ mindset across the team, owning not only technical delivery but also on-going support and product iterations
• Beyond day-to-day responsibilities, the successful candidate will also be responsible for:
• Leading a technical and high-performing product team, co-located with engineers in New York, London and Phx
• Attract top talent to join our growing organisation.
• Define and execute a global strategy for capabilities central to the wider mobile experience
• Influencing leadership and cross-functional groups on mobile and technical integration of features
• Translate organisational priorities into ‘executionable’ features

Required

QUALIFICATIONS

• 6-8\+ years in product management, with significant leadership experience
• Technical fluency, with a coding or engineering-adjacent background; experience working with AI‑powered experiences and decisioning systems; comfortable with platforms, APIs, modern engineering concepts, and data flows
• Proven experience leading customer facing product journeys, ideally in mobile app product strategy/development/ financial services
• Proven track record of delivering digital capabilities or products that have grown to a large active user base
• Highly collaborative and demonstrated ability to influence senior stakeholders
• Experience leading a high-performing product team
• Proven success in driving digital product strategy and digital product design
• Excellent communication skills and experience working effectively with peers
• High performer with proven experience delivering technically complex projects
• Strong thought leadership in the digital (particularly mobile) space
• Ability to interpret consumer insights and trends into actual features and functionality
• A passion for all things digital, inside and outside of work
• Bachelor’s Degree in technical or design field

Preferred

• Strong track record of improving conversion funnels and native acquisition
• Experience working in regulated environments with cross-functional dependencies
• Deep comfort with data, experimentation, and performance metrics

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20\+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.