Director of Mobile Product

Hi, we’re Jabra Hearing.

We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.

About us.

We’re a data-thirsty, outcome-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.

About the role.

We’re looking for a data-driven Product Manager to lead our cross-functional mobile efforts. As the Director of Mobile Product you'll drive the vision, OKRs, and product roadmap for the Jabra Hearing app, the primary platform that helps customers manage their hearing journey after their purchase. This is a mission-critical role with direct impact on how more than 100,000 customers hear and engage with the world. The highly-rated Jabra Enhance Select app is the beating heart of the post-purchase experience and central to delivering better outcomes. You’ll work on a wide variety of projects that can include everything from customizing sound settings based on the customer’s unique needs to improving access to a world-class remote care team to helping create the behavior change needed to adapt to hearing aids. This role reports directly to the Chief Product Officer.

What you’ll do.

• Drive the vision, OKRs, and product roadmap for the mobile app using data, research, customer feedback, and care team insights to constantly validate the product direction while representing the needs of your engineering partners.
• Work closely with Design, Engineering, QA, Audiology and Customer Experience teams to execute on the roadmap and maintain an active, groomed backlog with a strong focus on KPIs and a prioritization framework.
• Extract key insights by getting your hands dirty in quantitative data analysis and qualitative user research.
• Proactively drive key agile ceremonies such as sprint planning and sprint grooming to help the team continuously improve on the delivery process (a better process leads to a better product!)
• Participate with legal compliance as a key stakeholder to ensure that the quality system for the app is maintained per FDA regulations.
• Collaborate with external stakeholders in the GN family to share out the vision of the Jabra Enhance Select app and socialize/align with the future of other apps, software, and teams through a continuous feedback loop.
• Work closely with regulatory, ADK, GN R\&D and others to ensure 510k FDA compliance.

What you’ll bring.

• 10\+ years of mobile product management experience
• Prior experience developing and managing connected products leveraging Bluetooth and/or wireless communication technologies, in consumer electronics or wearable devices (e.g., hearables, smartwatches, fitness trackers), including close collaboration with hardware, firmware, and mobile engineering teams.
• Experience and a passion for A/B testing, hypothesis-driven app development and continuous discovery.
• Versed in driving agile product development- partnering with design, engineering, and QA in discovery and execution, and leading prioritization, scoping, and sprint ceremonies to effectively manage the team.
• Analytical chops and the ability to think creatively about how to get the data you need to best inform decisions \& strategy. Preferred experience with Amplitude, Segment, and similar tools.
• A strong sense of empathy for users and the ability to uncover their needs, wants, and direct feedback (you don’t just want to hear about customers, you want to hear from customers.)
• Excellent collaboration skills. You work well with others towards shared goals, guide teams to manage conflicting points of view, and create an atmosphere of empathy and cooperation. You can also present rationale and supporting insights to a Senior Leadership Team with the ability to hear feedback openly.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfill their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

Pay Transparency Notice.

• The target annual compensation for this position can range from $170,000\.00 - $200,000\.00, with a discretionary bonus if you are an active employee as of the fiscal year-end.
• Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
• To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays

We encourage you to apply.

We highly value a mindset and motivation that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process.

All applicants will receive equal consideration for employment. Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

Disability Accommodation.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Join us in bringing people closer.

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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