Director, Product Management - Commerce (Web & App)

About SKIMS

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards with our game-changing products and are a driving force within pop culture.

Role Overview

The Director of Commerce leads the day-to-day performance, execution, and operational excellence of our web and mobile app commerce channels. This role ensures flawless customer experience delivery, tight cross-functional alignment, and operational scalability across teams. A key focus will be developing new processes with Digital Product Managers across Web and App to ensure both channels evolve cohesively and the organization can scale

Key Responsibilities

Channel Operations

• Oversee daily accuracy, readiness, and quality across web and app
• Ensure flawless execution of launches, promotions, and content updates
• Partner with Merchandising on product, pricing, and assortment accuracy
• Align with Marketing and Creative to deliver on-time campaign execution

Leading Web \& App Digital Product Managers

• Provide insights on business drivers, workflows, and dependencies that inform product direction
• Support PMs during scoping and development with channel nuances and go-to-market needs
• Align on timelines and release readiness to ensure clean feature rollouts across channels
• Partner on post-launch analysis to understand impact and inform future improvements

Cross-Channel Alignment \& Scaling

• Consolidate web and app business, merchandising, and operational needs into unified plans
• Identify scaling needs across workflows, tools, communication, and processes
• Optimize rituals and checkpoints to keep teams operating in sync
• Provide visibility into capacity, resourcing, and org needs as channels grow

Product Partnership \& Operational Product Management

• Translate business and channel needs into clear inputs for Product, UX, and Engineering
• Monitor post-launch performance and provide insights for continuous improvement
• Surface operational gaps, friction points, and optimization opportunities

Performance \& Optimization

• Own and monitor channel KPIs including conversion, funnel health, AOV, app engagement, and revenue
• Analyze weekly performance and share insights with cross-functional partners
• Recommend data-backed improvements across customer experience and operations
• Monitor journeys across web and app to identify optimization opportunities

Team Leadership \& Scaling

• Lead and develop the Digital Commerce Product Tteam with a focus on speed, accuracy, and scalability
• Optimize and build processes and documentation that support growing digital complexity
• Assess evolving team needs, skill gaps, and structure as channels expand

Skills, Knowledge \& Expertise

• 8–12\+ years in product management, digital commerce, eCommerce operations, and/or digital channel management
• Experience managing high-volume web and/or app storefronts
• Strong analytical skills with comfort owning channel performance metrics
• Proven partner across Merch, Marketing, Creative, Planning, CX, and Product
• Strong understanding of eCommerce operations, CMS workflows, and digital conversion drivers
• Highly organized, detail-oriented, and effective in fast-paced environments

Job Benefits

Benefits And Culture

• 100% Company Paid Healthcare (medical, dental, vision)
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match
• Unlimited PTO
• Full Access to LinkedIn learning
• Employee Discounts

Perks (HQ Location)

• Free weekly catered lunch at HQ – M/W/Th
• Dog-Friendly office
• Free Swag Giveaways
• Annual Holiday Party
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

Compensation: $210,000 - $225,000 / year