Remote Senior Operations Manager

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Job Title: Remote E-Commerce Operations Manager (100% Work From Home)

Location:

Remote from Latin America

Position Type:

Full-time

Salary

: $2,500 – $3,000 USD/month

Schedule: Monday – Friday, 1:00 PM – 10:00 PM Cairo Time (GMT\+3). (9-hour day with a 1-hour break). Mandatory team overlap from 1:00 PM to 6:00 PM Cairo Time. Occasional weekend coverage required during peak periods.

Our Client

Our Client is a fast-growing, fully remote e-commerce firm that owns multiple Direct-to-Consumer (DTC) brands across the US and European markets. They operate as a lean, high-velocity team that heavily integrates AI across every department to achieve maximum results with minimal resources. Our Client values direct communication, technical fluency, and a relentless commitment to operational excellence.

Job Overview

Our Client is seeking a

Senior Operations Manager

to lead daily operations across Customer Support, Supply Chain, Accounting, and Product. This is not a "hands-off" management role; it is a position for a technical operator who is analytical, AI-driven, and relentless in removing roadblocks. The successful candidate will own the company-wide KPI sheet and be accountable for every operational touchpoint that impacts the customer. Success in this role is measured by problem-solving speed, the effective application of AI, and the ability to push every department forward without drift.

Key Responsibilities

Advanced Problem Solving \& AI Integration

• Anticipates and resolves complex operational blocks at the root before they impact the team.
• Resolves escalated customer support issues, settles supplier disputes, and diagnoses broken automations independently.
• Integrates AI into the daily workflow for drafting SOPs, analyzing data, and building automated dashboards.
• Stays at the forefront of AI tools and trends, implementing those that provide a competitive advantage.

Process \& Project Management

• Audits and rebuilds outdated processes and SOPs to accelerate team output.
• Ensures every project has an owner and a strict deadline, enforcing accountability across all departments.
• Leads and coaches team leads in Customer Support, Supply Chain, Accounting, and Product.
• Manages remote team members with clear, structured instructions and no-drift deadlines.

KPI Ownership \& Data Analysis

• Owns the company-wide KPI sheet, ensuring every department’s data is current and actionable.
• Monitors performance metrics (such as median response times in CS) and executes corrective actions immediately when numbers slip.
• Identifies the root cause of KPI drops and adjusts processes or goals with data-backed reasoning.

Supply Chain \& Personnel Management

• Negotiates firmly with suppliers to close quotations in the company's favor.
• Handles hiring, coaching, and offboarding with clarity and confidence.
• Conducts weekly 1:1s to review progress and remove blockers for team leads.

Required Qualifications

• Experience:

5\+ years in operations, with at least 3 years specifically in

E-commerce

.

• AI Proficiency:

Heavy, hands-on experience using AI tools in daily operations (e.g., ChatGPT, Claude, automation tools).

• Leadership:

Direct experience managing a

Customer Support

team and managing remote staff.

• Negotiation:

Strong skills in pushing back on pricing and managing supplier relationships.

• Technical/Data Skills:

Data fluent (spreadsheets, KPI dashboards) and technical enough to brief developers and adopt new software quickly.

• Communication:

Excellent written and spoken English; comfortable with direct, head-on communication and tough conversations.

• Setup:

Reliable high-speed internet and a stable computer (candidate-owned).

Preferred Qualifications (Nice to have):

• Experience with

Shopify

or major e-commerce platforms.

• Project management expertise within tools like

ClickUp

.

• Experience building or owning automated company-wide KPI dashboards.

Benefits

• Competitive Compensation:

Stable USD salary paid via bank transfer, Wise, or Payoneer.

• Paid Time Off:

18 PTO days plus 5 paid sick days per year.

• Holiday Pay:

84 hours of holiday leave (unused hours convertible to cash at a 200% rate).

• Health Insurance:

Coverage provided after 6 months of tenure.

• Bonuses:

Year-end bonus (13th Month or Christmas Bonus) after 3 months.

• Growth:

Annual pay increases and clear paths for internal promotion.