Customer Success Manager

Customer Success Manager

Remote – U.S. Based

About the Opportunity

We are partnering with a growing healthcare technology company focused on improving patient access, affordability, and financial navigation across the healthcare ecosystem. They are seeking a

Customer Success Manager

to manage and grow strategic client relationships while ensuring customers maximize value from the platform.

This is an excellent opportunity for a customer-facing SaaS professional who thrives in a consultative, relationship-driven environment and enjoys driving adoption, retention, and expansion across enterprise healthcare accounts.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of customer accounts
• Guide clients through the full customer lifecycle, including onboarding, adoption, support, renewal, and expansion
• Build trusted relationships with customer stakeholders and executive sponsors
• Drive platform adoption and ensure customers achieve measurable business outcomes
• Conduct regular business reviews and communicate ROI, success metrics, and strategic recommendations
• Identify account growth opportunities and partner with commercial teams on renewals/expansion
• Proactively address risks, challenges, and customer concerns to maintain strong retention
• Collaborate cross-functionally with product, implementation, and support teams to enhance the customer experience

Qualifications

• 5\+ years of experience in Customer Success, Account Management, or Strategic Account Management within B2B SaaS
• Proven experience managing customer relationships in a high-growth software environment
• Strong track record of driving renewals, retention, and expansion
• Experience presenting ROI/business reviews to customer stakeholders
• Excellent communication, relationship-building, and project management skills
• Healthcare or healthcare technology experience strongly preferred

Why This Opportunity

• Join a mission-driven organization transforming healthcare affordability and access
• Competitive salary \+ equity
• 401(k) plan with a 4% employer match
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work