Senior Website Project Manager - US & Canada - US & Canada

This is a Fully Remote Job

About Our Client:

The organization operates as a design, development, and support agency specializing in Drupal and WordPress platforms. It partners with mission-driven clients to create and maintain websites that support their missions effectively. The company emphasizes the importance of its team’s growth and well-being as integral to delivering quality outcomes and sustaining client success.

About the Opportunity:

The SENIOR WEBSITE PROJECT MANAGER role is focused on providing strategic oversight and structured management across client-facing Drupal and WordPress projects. This position ensures project clarity, effective communication, accurate tracking, and continual process improvement. The role involves guiding complex projects from initiation through completion, acting as a client advocate and strategic partner while supporting internal teams to deliver high-quality digital solutions.

Responsibilities:

• Manage a portfolio of Drupal and WordPress projects, including complex and high-visibility accounts.
• Serve as the primary contact and advisor for clients, facilitating clear communication and service delivery.
• Align internal teams with client business objectives and project goals.
• Exercise judgment to escalate issues appropriately and resolve challenges independently.
• Identify and recommend opportunities for project expansion.
• Lead client meetings, translate technical information into accessible language, and build strong client relationships.
• Oversee project onboarding, planning, and transitions between development and support phases.
• Maintain organized backlogs and prioritize tasks to keep projects progressing.
• Evaluate client requests for strategic alignment and recommend alternatives.
• Perform initial Drupal and WordPress site configurations and troubleshooting.
• Coordinate internal resources according to project requirements.
• Review deliverables to ensure quality standards before client delivery.
• Monitor budgets and timelines, providing regular updates on project status.
• Identify risks early and lead mitigation efforts.
• Manage urgent requests and escalations, especially within support accounts.
• Utilize project management and communication tools, including AI assistance, to enhance efficiency.
• Participate in team meetings and contribute to process improvements.
• Monitor team workload to maintain balance and prevent burnout.
• Develop and document repeatable processes for project and team success.
• Mentor and support other project managers.

Requirements:

• Extensive agency experience managing Drupal and/or WordPress projects.
• Strong understanding of project life cycles and ability to manage both build initiatives and support sprints.
• Proven client management and communication skills.
• Ability to lead complex projects and collaborate with cross-functional teams.
• Experience using project management, communication, and AI tools.

Pay Range and Compensation Package:

• The starting salary range for this role is $75,400\.00 to $93,668\.00, varying based on experience and skills.

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.