Business Analyst- Manufacturing

Manufacturing Business Analyst

Medley, FL (on-site)

Make an impact where technology meets the manufacturing floor.

In this role, you’ll partner closely with plant leadership, business teams, and Corporate IT to keep critical systems running smoothly while helping drive continuous improvement across manufacturing operations. You’ll play a hands-on role supporting ERP systems, infrastructure, reporting, and projects that directly impact daily plant performance.

Why You’ll Love This Role:

• Be the go-to IT partner for the Medley, FL manufacturing plant
• Work on a mix of daily support and improvement initiatives
• Lead medium-sized projects with real business impact
• Collaborate with cross-functional teams and Pella’s IT groups
• Develop deep expertise in ERP, manufacturing applications, and plant infrastructure

What You’ll Do:

Day-to-Day System Support (45%)

• Support and enhance business systems to ensure reliability, performance, and availability
• Identify, troubleshoot, and resolve system and data issues
• Monitor system performance and leverage user feedback and metrics to drive improvements
• Support disaster recovery and business continuity objectives

Analysis, Design \& Continuous Improvement (20%)

• Analyze business requirements and translate them into system designs
• Configure, integrate, test, and support system enhancements, upgrades, and CI initiatives
• Partner with senior analysts and leadership for design and solution reviews

Reporting \& Metrics (10%)

• Extract, analyze, and format data for dashboards, reports, and performance metrics
• Help drive data-informed decision-making and process improvements

Project \& Initiative Leadership (10%)

• Plan and coordinate medium-sized projects or complex components of larger initiatives
• Communicate progress and outcomes to IT and plant leadership

Documentation \& Training (10%)

• Create and maintain system documentation
• Train end users on workflows, business processes, and reporting capabilities
• Enable adoption and confidence through clear communication and education

Advanced \& Team Support (5%)

• Support teammates by providing functional and industry expertise on complex issues
• Share best practices and contribute to overall team capability

Additional Responsibilities:

• Provide on-site IT support for security, networking, and infrastructure
• Maintain and support the ERP system, including manufacturing applications
• Collaborate with Corporate IT and other manufacturing plants
• Lead and support business continuity and disaster recovery initiatives
• Participate in shared on-call support, scheduled maintenance, and after-hours support as needed
• Serve as IT leadership at the plant site for key initiatives

What You’ll Bring:

Education \& Experience

• Bachelor’s degree required
• 2\+ years of related functional or IT systems experience

Technical \& Functional Skills

• Microsoft 365 (Outlook, Excel, Word, SharePoint)
• ERP systems (order processing, scheduling, purchasing, manufacturing applications)
• Reporting and data analysis
• Project management fundamentals
• Effective troubleshooting and problem-solving skills
• Familiarity with tools such as Cisco WebEx and Jabber a plus