IT Manager

#### Locations

Portland, OR

#### Position Type

Full Time Salary

#### Employee Type

Employee

#### Work Model

On Site

Job Description

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Signature Graphics is a locally-owned, full-service heatset and coldset commercial printer with direct mail advertising and graphic design businesses with approximately 150 employees. Since opening in 1984, Signature has become one of the largest printers in the Pacific Northwest.

Position Purpose

The IT Manager will lead and manage the company’s information technology function, ensuring reliable, secure, and cost-effective systems and services that support business operations. This role oversees IT support, infrastructure, applications, vendor relationships, and technology planning, and the end-to-end preparation, validation, and secure delivery of mailing data files to support production jobs.

Key Responsibilities

• Provide overall leadership for IT operations, including helpdesk/service requests, endpoint management, and user enablement across the organization.
• Establish and track service levels (response/resolution targets), prioritize work, and ensure consistent documentation and communication.
• Supervise, coach, and develop direct reports and coordinate with managed service providers as needed; assign work and provide performance feedback.
• Partner with department leaders to understand business needs, translate requirements into technology solutions, and manage expectations through delivery.
• Develop and manage the IT budget, including forecasting, purchasing, asset lifecycle planning, and cost controls.
• Manage vendors and contracts (hardware, software, telecom, cloud, and support), including evaluation, renewals, and escalation management.
• Responsible for building security (e.g., security cameras, key door locks, etc.)
• Must be comfortable working with all levels of the company, from production workers to senior management.

Infrastructure, Security \& Applications

• Own and maintain core infrastructure (networking, servers, cloud services, identity/access, backups) to ensure availability and performance.
• Lead cybersecurity practices, including endpoint protection, patching, MFA, vulnerability remediation, security awareness, and incident response coordination.
• Oversee endpoint and asset management for desktops, laptops, mobile devices, and peripherals, including imaging/standard builds and lifecycle replacement.
• Manage business applications and reporting including upgrades, integrations, and user training.
• Administer collaboration and communications systems (email, telephony/VoIP, conferencing, mobile device management) and ensure reliable support.
• Establish and test disaster recovery and business continuity processes, including backup verification and restoration procedures.
• Create and maintain IT policies, standards, and documentation; ensure appropriate controls for data protection and regulatory/compliance needs.

Basic Qualifications

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• Demonstrated ability to lead IT operations, prioritize work, and deliver reliable end-user support and infrastructure services.
• Strong knowledge of Windows endpoint management, networking fundamentals, identity/access management, and cloud/SaaS administration.
• Experience with cybersecurity best practices, including patching, MFA, endpoint protection, backups, and incident response processes.
• Ability to manage vendors, contracts, and purchasing; negotiate and evaluate solutions to meet business requirements and budget constraints.
• Proven troubleshooting and problem-solving skills across hardware, software, and network environments; able to lead escalations to resolution.
• Ability to work within deadlines, make appropriate decisions within company guidelines, and work independently as required.

Education \& Experience

• Experience with SQL server databases, software development, and VB.net.
• Experience with BCC Mail Manager, C\+\+ and Post Office a plus.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience).
• IT leadership experience, including direct-report management and/or vendor-managed environments, strongly preferred.
• Minimum 5 years of progressively responsible IT experience, including at least 2 years leading projects, people, or managed service providers.