Education Media Specialist

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

Position Overview

The Education Media Specialist is responsible for developing modern, multimedia educational content that supports product adoption, customer success, and expanded engagement across digital platforms. This role transforms existing training materials—such as webinars, courses, and documentation—into engaging digital media assets while also supporting the enhancement of structured online learning programs as needed.

Content may range from short instructional clips to structured product walkthroughs, interactive modules, and training programs. The ideal candidate combines instructional clarity with strong multimedia production skills and works efficiently in a fast-paced environment.

Key Responsibilities

Multimedia Content Production

• Review and extract key insights from existing educational materials (webinars, courses, documentation, knowledge base articles).
• Script, record, and edit instructional videos and multimedia content, including feature highlights, product walkthroughs, structured training segments, and audio-based formats as needed.
• Produce both short-form instructional content (30–120 seconds) and longer, structured training videos.
• Create visually engaging content using screen capture, graphics, captions, motion elements, and audio components.
• Leverage AI tools to enhance scripting, captioning, editing efficiency, and content optimization while maintaining instructional quality and accuracy.
• Break down longer materials into organized, digestible segments.
• Ensure clarity, pacing, and strong instructional flow across all formats.
• Maintain consistency in tone, branding, and educational standards.
• Develop repeatable templates and workflows to support efficient and scalable production.

Course \& Learning Enhancement

• Support the development and enhancement of interactive online courses using tools such as Adobe Captivate or similar platforms.
• Improve the structure, flow, and learner engagement of existing CE and online course materials.
• Incorporate multimedia elements into interactive courses to strengthen learning impact.

Digital Strategy \& Optimization

• Identify opportunities to modernize and expand existing education content through digital and multimedia assets.
• Transform long-form training into structured micro-learning formats where appropriate.
• Monitor engagement metrics and audience feedback to refine content structure and delivery.
• Collaborate with subject matter experts to ensure technical accuracy and alignment with product updates.
• Coordinate with cross-functional teams to support visibility, discoverability, and platform optimization efforts.
• Support the continued growth of digital learning initiatives across internal and external platforms.
• Stay current with trends in digital learning, multimedia production, and content engagement.
• Balance production speed with high-quality output and continuous improvement.

Additional Responsibilities

• Contribute to the development and delivery of education products across formats as business needs evolve.
• Support related initiatives and perform other duties as assigned in alignment with the Education team’s goals.

Required Skills \& Qualifications

• Experience in video production, digital content creation, instructional media, or related field.
• Demonstrated experience creating short-form video content.
• Proficiency with video editing tools (e.g., Camtasia, Final Cut, Adobe Premiere, or similar).
• Experience with audio recording and editing tools is a plus.
• Familiarity with Adobe Captivate or similar eLearning authoring tools is preferred.
• Strong scripting and written communication skills.
• Ability to distill complex information into concise, engaging messaging.
• Self-motivated with strong time management skills and ability to meet deadlines.
• Comfortable working independently and iterating quickly.

Preferred Qualifications

• Experience working with educational or training content.
• Familiarity with tax, accounting, or software-based products.
• Experience optimizing content for digital or social media platforms.
• Graphic design or motion graphics experience.
• Basic understanding of instructional design principles.

What Success Looks Like

• Existing education content is consistently transformed into engaging, high-quality multimedia assets.
• CE and online courses demonstrate improved structure, engagement, and multimedia integration.
• Content production workflows are efficient, scalable, and sustainable.
• Digital education reach and engagement measurably increase across platforms.
• Educational messaging is modern, clear, and aligned with brand standards

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under

applicable

law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at

[email protected]

or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.