Customer Success Manager

Crossing Hurdles is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI recruiting marketplace, backed by top-tier venture investors (Felicis, A*, BOND, DST Global) and building category-defining technology at the intersection of AI and hiring. The company is well-capitalized, 8x-ing revenue last year, and is assembling a world-class customer support team in San Francisco to support its next phase of scale.

Role Snapshot

Role:

Customer Support Specialist

Compensation:

$90K - $120K \+ Competitive Equity

Location:

San Francisco, CA

YOE:

3 - 8 yrs of total experience

About The Client

It is a fast-growing AI recruiting marketplace modernizing hiring by connecting companies with specialized recruiters and AI agents that fill roles faster and more accurately. Partners with Cursor, Palantir, Shopify, Coinbase. The first end-to-end platform combining human judgment with AI that understands hiring—making recruiting fast, reliable, scalable worldwide.

Why you should consider

• Be the first support hire – Frontline for hundreds of new customers/month solving their #1 problem: hiring faster via AI recruiting marketplace.
• High-impact ownership – Lead real-time engagement (chat, Slack, email) \+ pipeline updates; deep product expertise shapes onboarding at startup velocity.
• Elite startup traction – Customer-obsessed culture ("We are the customer support team") shipping fast with extreme ownership and unmatched pace.
• Deep technical exposure – Work closely with GMs, Strategic Leads; build support processes shaping how AI transforms recruiting.