Frontend Engineer

We are supporting a leading Tier 1 Bank, who are going through a completely greenfield on-shoring transformation within the Custsomer Care engineering capabilities. They are going through an exciting journey to establish a next generational engineering centre with the best-in-class technologists and teams across the UK.

They are undertaking a major transformation of their customer and employee experience platforms. As part of this, they are rebuilding their

Agent Desktop

• a critical interface used by both customers and internal teams - with a focus on creating more intelligent, responsive, and scalable user experiences.

They are looking for a

Front End Engineers

to play a key role in shaping and delivering this vision.

Responsibilities

• Lead the development of a next-generation

Agent Desktop

platform used across the organisation

• Build and scale modern front-end applications using

React

and

micro-frontend architecture

• Develop real-time, responsive user experiences leveraging

WebSockets

• Own and drive high-quality

UI/UX implementation

, including styling and component design

• Work with modern UI frameworks such as

shadcn/ui

• Collaborate closely with product, design, and engineering teams to deliver intuitive, high-impact user interfaces
• Contribute to the integration of

AI-driven experiences

, including LLM-powered UI interactions

• Help shape

agentic workflows

and augmented user experiences to improve customer outcomes

• Operate effectively in a fast-paced environment with evolving requirements

Skills \& Qualifications Required

• Strong experience in

React

and modern front-end development

• Experience working with

micro-frontends

and scalable UI architectures

• Solid understanding of

real-time technologies

such as WebSockets

• Strong skills in

CSS, styling, and UI component design

• Experience with modern UI libraries/frameworks (e.g. shadcn/ui or similar)
• Understanding of

AI/LLM integration at the UI layer

• Excellent communication skills and ability to collaborate across teams
• Comfortable working in

ambiguous, fast-changing environments

• Experience building user-centric applications that drive

customer and operational outcomes

This is a Permanent role based in Manchester with Hybrid working (2 days in office)