Business Analyst : Cards

About the Company : http://www.synechron.com

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud \& DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20\+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000\+, and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website: www.synechron.com.

SYNECHRON’S DIVERSITY \& INCLUSION STATEMENT:

Diversity \& Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job Title: Business Analyst - Cards

Job Summary:

We are seeking a skilled Business Analyst specializing in Cards to join our team. The successful candidate will have expertise in HPS (High-Performance Solutions), Visionplus, and a comprehensive understanding of the end-to-end card lifecycle. This role involves collaborating with various stakeholders to enhance card products, streamline processes, and ensure compliance with industry standards.

Key Responsibilities:

• End-to-End Card Lifecycle Management:

Oversee and analyze all stages of the card lifecycle, from product development and issuance to transaction processing and customer support.

• Requirements Gathering:

Collaborate with stakeholders to gather, document, and prioritize business requirements specific to card products, ensuring alignment with organizational goals.

• System Analysis and Enhancement:

Work with HPS and Visionplus systems to identify opportunities for improvements, resolve issues, and implement enhancements that optimize card services.

• Data Analysis:

Analyze card performance metrics, customer behavior, and market trends to derive insights and recommendations for product improvement and innovation.

• Process Improvement:

Evaluate existing processes related to card issuance, transaction processing, and customer service, recommending solutions that enhance efficiency and customer satisfaction.

• User Acceptance Testing (UAT):

Develop and execute UAT plans to ensure that new functionalities and enhancements meet business requirements and quality standards.

• Stakeholder Communication:

Act as a liaison between business units, technical teams, and external partners, ensuring clear communication and alignment on project objectives and deliverables.

• Regulatory Compliance:

Ensure all card products and processes comply with relevant regulations, industry standards, and best practices.

• Market Research:

Conduct research on market trends and competitor offerings to inform product development and enhancements.

Qualifications:

• Education:

Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field.

• Experience:

6 years of experience as a Business Analyst in the financial services or banking sector, with a focus on card products and systems.

• Skills:
• Proficiency in HPS (High-Performance Solutions) and Visionplus systems.
• Strong understanding of the end-to-end card lifecycle, including issuance, processing, and customer support.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Familiarity with Agile methodologies and project management tools.

Preferred Qualifications:

• Experience in card payment systems and related technologies.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus.
• Knowledge of SQL and data visualization tools.