HR Operations Manager (administration, project support, coordination)

Reports To: VP, Head of Human Resources

About This Role

As the HR Operations Manager, you’ll play a key role in creating a seamless, high-quality experience for candidates and employees while keeping our HR systems, processes, and programs running smoothly. You’ll support recruiting and onboarding, maintain HR systems and records, manage documentation and day-to-day HR operations.

This role is a great fit for someone who is highly organized, service oriented, and motivated to grow in a fast paced, high growth biotech environment, someone who values collaborating across teams, managing multiple priorities, and making a meaningful impact with a team.

This is an onsite role based in Concord, MA, with flexibility for hybrid work.

What You'll Do

• Support all HR programs and projects—including talent processes, employee relations, engagement, L\&D, compensation/benefits, HR operations, and internal communications
• Own candidate experience for coordinating interviews, including gathering availability, answering questions, and follow- up
• Manage complex scheduling with hiring teams and communicating with both candidates and interview teams
• Serve as the onsite host for candidates; deliver a welcoming, professional experience
• Maintain accurate employee data across HR systems; perform routine audits to ensure data integrity
• Support onboarding and offboarding processes with managers, employees, and HR
• Update and maintain organizational charts and support updates to HR SharePoint/intranet pages
• Create, update, and maintain accurate HR-related documentation
• Manage process for POs and invoices; track vendor agreements and renewals related to HR team
• Prepare HR materials and logistics needed for HR programs, trainings, and initiatives
• Provide high touch, first line support for HR inquiries; escalate appropriately
• Track project milestones, prepare status updates, and help operationalize new programs \& processes

Who You Are

You thrive in fast-paced, growing environments and bring exceptional organization and follow through to everything you do. You value delivering an excellent candidate and employee experience, approach your work with a service mindset, and exercise strong judgment and discretion — especially when handling sensitive information.

Required Skills

• 5 -7\+ years of relevant experience in HR operations/administration, or executive administration
• Demonstrated experience handling sensitive information
• Strong proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Demonstrated experience being detail-oriented with strong time management skills
• Ability to communicate at all levels, internally and externally

Preferred Skills

• Direct HR experience; biotech experience preferred
• Ability to work independently with a problem-solving mindset and proactive approach
• Strong organizational skills and demonstrated ability to work with minimal supervision and manage multiple priorities in a fast-paced environment
• High integrity and commitment to confidentiality
• Bachelor’s degree
• Supporting projects, timelines, and action items
• Experience with Greenhouse or other ATS platforms

Additional Information

The base compensation range for this role is $90,000-$125,000\. Compensation is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills \& experience, job location, and internal equity.

Benefits

In addition to compensation, ITF offers a full and highly competitive range of benefits designed to support our employees’ and their families’ physical, financial, emotional, and social well-being, including, but not limited to:

• Medical, Dental \& Vision Insurance: Nationwide coverage with flexible plan options tailored to your needs
• 401k Company Match
• 100% Paid Bonding Leave: Dedicated time to support growing families
• Disability \& Life Insurance: Multiple coverage options to protect what matters most
• Professional Development: Ongoing opportunities to grow your skills and career
• Flexible Time Off Package: Recharge and refresh with generous paid time off
• Additional perks to support your well-being