Associate Director - Client Success

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, working with 13,000\+ customers and 700\+ partners across 160\+ countries. RateGain helps travel and hospitality businesses accelerate revenue generation through acquisition, retention, and wallet share expansion

.

Today, RateGain is one of the world’s largest processors of electronic transactions, price points, and travel intent data, enabling revenue management, distribution, and marketing teams across hotels, airlines, metasearch companies, package providers, car rentals, travel management companies, cruises, and ferries to drive better business outcome

s.

Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental companies, and all leading Destination Marketing Organizations, Online Travel Agents, and metasearch platforms, including 25 Global Fortune 500 companies, unlocking new revenue every d

ay.

Recognized globally for its innovation and impact, RateGain has been named Best Digital Marketing Agency by HotelTechReport Awards and Best Channel Manager by the World Travel Tech Awards. The company has also been certified as a Great Place to Work® in the USA, Spain, and India, with recognition in India for seven consecutive years and in the top 100 in India. In 2025, RateGain was honored as Emerging Company of the Year at The Economic Times Awards for Corporate Excellence, named among Deloitte India Technology Fast 50 for the sixth time, and won Excellence in Best AI Solution Showcase for UNO VIVA at the CII National AI Awards 2025, among other industry recogniti

ons.

SoHo is one the key product line of RateGain currently hiring

for Associate Director - Client Suc

cess, to lead strategic portfolio relationships across our hospitality social media management busi

ness.This role reports to the Director of Client Success – Social and serves as a senior strategic partner across assigned hotel management companies, ownership groups, and multi-property hospitality portfo

lios.The Associate Director - Client Success will oversee a portfolio of key accounts, lead executive-level client relationships, support portfolio growth initiatives, and help ensure strong client retention and operational excellence across social media prog

rams.

This role is ideal for someone with strong hospitality marketing experience who understands how to navigate both corporate and property-level relationships within complex hospitality organiza

**tions.

Portfolio business refers to hospitality clients that oversee multiple hotels or properties, inc**

• luding:Hotel Management Co
• mpaniesOwnership
• GroupsRegional Op
• eratorsMulti-Property Por
• tfoliosBrand-Affiliated Management

**Groups

These clients typically**

• require:Portfolio-wide social media
• strategyMulti-property coor
• dinationBrand consistency across pr
• opertiesReporting and performance
• reviewsCommunity management o
• versightContent planning
• supportProperty rollout coor
• dinationCollaboration with field marketing and proper

ty teams

Responsib

ilities: Strategic Portfolio L

• eadershipServe as the senior strategic lead for assigned portfolio accounts, owning the overall client engagement strategy and ensuring alignment with business ob
• jectives.Build and maintain trusted relationships with key client stakeholders, including VP Field Marketing, regional marketing teams, brand marketing leaders, commercial stakeholders, and property-level marketi
• ng teams.Lead executive business reviews, strategic planning discussions, and performance conversations with senior client stak
• eholders.Act as a strategic advisor to clients on hospitality social media, guest engagement, and digital marketing st
• rategies.Partner with clients to identify opportunities for growth, improved engagement, and stronger portfolio-level per
• formance.Translate client priorities into actionable strategies, recommendations, and execution plans that drive measurable

**outcomes.

Portfolio Program**

• Oversight:Oversee social media management programs across multiple hotel
• propertiesEnsure portfolio-wide alignment while supporting property-level f
• lexibilityGuide internal teams on account priorities, strategy, and client ex
• pectationsHelp clients align social media efforts with broader business and marketing
• objectivesIdentify opportunities to improve engagement, visibility, and reputation performance across

**portfolios

Client Growth \&**

• Retention:Drive strong portfolio retention and long-term cl
• ient healthIdentify expansion opportunities across additional properties, services, or bus
• iness unitsPartner with Sales leadership on strategic growth
• initiativesSupport renewal planning and portfolio expans

**ion efforts

Cross-Functional Leadership: Partner c**

• losely with:Client Succ
• ess ManagersSocial \& Content
• StrategistsCr
• eative teamsPaid
• Media teamsProj
• ect ManagersCommunity Mana
• gement teamsDeliver
• y leadershipEnsure programs are operationally aligned and strategica
• lly executedSupport escalation management and proactive pro

**blem solving

Reporting \& Performanc**

• e Management:Lead Quarterly Business Reviews (QBRs) and executive
• presentationsDeliver strategic insights and recommendatio

ns to cl

• ients

Monitor

• :Client healthPortf
• olio retentionExpansion
• opportunitiesProgr
• am performanceClien
• t satisfactionTranslate social performance into business impact and actionable r

ecommendations