Business Analyst

Overview

:

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

We are looking for a Business Analyst to bridge the gap between government stakeholders and technical AI/ML teams. In this role, you will gather requirements, translate them into actionable user stories and workflows, and facilitate UAT sessions to ensure solutions meet NeGD objectives. If you are a process-oriented professional with experience in digital transformation and a knack for identifying AI integration opportunities in citizen services, this role offers a strategic platform to drive impactful governance solutions.

Responsibilities

:

• Gather and document functional and business requirements from government departments and stakeholders.
• Translate requirements into user stories, acceptance criteria, and workflow diagrams for AI/ML implementation.
• Support Solution Architect in mapping technical deliverables with user needs.
• Validate solution outputs and ensure usability, accessibility, and adherence to MeitY standards.
• Conduct stakeholder workshops and facilitate UAT sessions for AI solutions.
• Maintain documentation, change request logs, and requirement traceability matrices.
• Analyze citizen service data, identify process improvement opportunities, and propose AI integration use cases

Requirements

:

• B.Tech / MBA / M.Tech with specialization in Information Systems, Business Analytics, or Computer Applications.
• Certifications preferred: CBAP, CCBA, or equivalent business analysis credentials.
• 5–8 years in business analysis, requirement elicitation, and documentation.
• At least 2–3 years working on AI/ML-based or digital transformation initiatives.
• 3-5 years in requirements gathering, process analysis, and stakeholder management
• Experience engaging with government clients preferred.

Technical Competencies:

• Requirements Management: Advanced proficiency in requirements gathering techniques, user story creation, and acceptance criteria definition
• Process Analysis: Business process modeling (BPMN), workflow design, gap analysis, and process optimization methodologies
• Documentation Tools: Confluence, SharePoint, Visio, Lucidchart, Miro for process mapping and requirement documentation
• Testing \& Validation: UAT planning, test case creation, defect management, and solution validation techniques
• AI/ML Understanding: Basic knowledge of AI capabilities, machine learning concepts, and data requirements for AI implementations
• Data Analysis: SQL basics, Excel/Google Sheets advanced functions, and data visualization tools (Tableau, Power BI)
• Agile Methodologies: Scrum, Kanban, user story writing, backlog management, and sprint planning processes.

**About Cactus

:**

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.