Inside Sales Representative

Company Description

EGC Enterprises engineers high-performance flexible graphite solutions for sealing and thermal management in demanding environments. With more than 30 years of experience, EGC supports leading organizations in aerospace, transportation, power generation, and industrial markets. The company’s expertise in graphite materials, thin-film heating, and custom component design enables solutions for complex applications, including fluid sealing systems and advanced thermal management. EGC is known for moving quickly from problem to solution, collaborating closely with engineers and OEMs to deliver rapid prototyping, custom fabrication, and high-volume production. The focus is on engineered solutions that improve reliability, reduce downtime, and help customers operate confidently in high-stakes conditions.

Role Description

The Inside Sales Rep role is a full-time, on-site position based in Chardon, OH. This role is responsible for preparing accurate and timely quotes, following up on inquiries, and supporting the sales team in converting opportunities into orders. Daily activities include managing incoming requests, qualifying leads, maintaining account information, and coordinating with engineering and production teams to ensure pricing and delivery align with customer requirements. The Inside Sales Rep will regularly communicate with customers to clarify specifications, provide product information, and ensure a positive experience throughout the quoting and ordering process. The role also involves tracking opportunities in the CRM system, supporting revenue goals, and contributing to continuous improvement in quoting and sales processes. This positions also participates in a rotating On-Call schedule with potential bonus program to support time sensitive engineered products, manufactured and shipped as an expedited service.

Qualifications

• 1\+ years of Inside Sales experience, including handling quotes and supporting sales cycles
• Strong Customer Service and Customer Satisfaction focus, with the ability to build and maintain professional relationships
• Experience in Lead Generation and follow-up, including qualifying opportunities and nurturing prospects
• Account Management skills, including maintaining accurate records, monitoring activity, and supporting long-term customer partnerships
• Excellent written and verbal communication skills, with attention to detail and accuracy in documentation
• 1 \+years with CRM-Salesforce, Microsoft Office tools (Excel, Word, Outlook) ERP-Sage100
• Ability to read and interpret basic technical information, drawings, or specifications; experience in industrial or manufacturing environments
• Strong organizational and time-management skills, with the ability to prioritize multiple requests
• Associate or Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience

At EGC, we invest in our employees' success both professionally and personally. We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Life and disability insurance
• Employee Assistance Program (EAP)
• Training and professional development opportunities
• Tuition reimbursement program
• Long-term career growth within a growing manufacturing organization

Why EGC?

• Work with highly engineered products that solve real-world reliability challenges
• Collaborate directly with engineering, production, and leadership teams
• Gain exposure to power generation, aerospace, transportation, and industrial markets
• Learn technical sealing and thermal management applications from industry experts
• Join a growing business owned by A Michelin Group Company where your contributions have a direct impact