Analyst, HR Data Management

How will you CONTRIBUTE and GROW?

(A) GBS HR Operations:

• Service Excellence \& SLA Management: Manage the end-to-end lifecycle of assigned HR service requests, ensuring precise, timely execution in strict alignment with Service Level Agreements (SLAs) and performance targets.
• Data Governance \& Quality Assurance: Execute high-accuracy data updates and perform rigorous audits of employee records against source documentation to maintain the "Source of Truth" across all HRIS platforms.
• Reporting \& Actionable Analytics: Deliver scheduled and ad-hoc reports by extracting and validating data from various HR systems, providing stakeholders with accurate data to support business decisions.
• Compliance, Privacy \& Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
• Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
• Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
• Stakeholder Collaboration \& Team Support: Partner effectively with internal stakeholders to understand local business requirements and provide cross-functional backup support to ensure uninterrupted service delivery.
• Issue Resolution \& Escalation: Promptly identify and escalate data discrepancies or operational bottlenecks, following through to resolution to ensure data integrity and process stability.

(B) GBS HR Transition \& Setup:

Execute end-to-end employee master data migration, validation, and setup activities during Global Business Services (GBS) expansions. This role ensures the seamless, accurate, and compliant integration of new country scopes/business entities or HR services into the centralized GBS HR ecosystem.

Key Responsibilities includes:

• Data Onboarding \& Fit-Gap Analysis: Review and map incoming country/entity legacy employee data against GBS master data templates to identify regional localization requirements and custom data fields.
• Data Cleansing \& Validation: Execute data profiling, formatting, and cleansing activities in partnership with local entity stakeholders prior to system migration to ensure data readiness.
• Mass Data Migration: Prepare, validate, and execute error-free mass data uploads (e.g., via EIBs or data loaders) into the global HRIS system for newly onboarded employee populations.
• System Testing \& UAT Execution: Run system test scripts for newly added countries to verify data integration accuracy with downstream systems like local payroll, benefits, and downstream tools.
• Data Privacy \& Compliance Review: Audit all incoming data workflows to ensure strict adherence to regional statutory regulations (e.g., GDPR), internal data governance standards, and confidential access controls.
• Change Coordination \& Training Support: Assist in communicating change; support the trainings if required.
• Transition Hypercare \& Stabilization: Provide dedicated data troubleshooting, defect resolution, and remediation support during post-go-live window for newly transitioned entities / activities. Ensure documentations (Job Aids) are updated, reviewed and signed off for operations.

Are you a MATCH?

• 1-2 years experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
• Strong communication skills in English, both written and spoken. Additional languages a plus.
• Knowledge in usage of HR systems such as Workday \& ServiceNow to perform the relevant employee data management and reporting activities.
• Knowledge and skill in the use of Microsoft Office / Google suite of software.
• High level of discretion and confidentiality with the handling of the employee data.
• Knowledge of data privacy act and other data related regulations.
• Experience to work collaboratively with various stakeholders.
• Bachelor Degree in Shared Services Operations / Human Resource Management / Business Management or related.

What We Offer:

• Hybrid work arrangement
• Office location is accessible via MRT (Bandar Utama station)
• Highly engaged and empowered work culture
• Dynamic multinational team of more than 14 nationalities
• Continuous learning \& development