Technical Writer - SOP and Training Content Specialist

Position Summary

The SOP \& Training Content Specialist transforms complex operational processes into clear, ready-to-use Standard Operating Procedures (SOPs), training materials, and reference documentation. This role does not require subject matter expertise. Instead, it demands exceptional listening, synthesis, and writing skills — the ability to attend meetings, review recordings, and absorb information from process owners, then translate that knowledge into polished, professional materials that teams can immediately put to use.

Why This Role Exists

Our teams run complex, multi-step processes that live in people’s heads. This role bridges the gap — capturing institutional knowledge from meetings and walkthroughs and turning it into documentation that enables consistent execution, faster onboarding, and scalable training.

Key ResponsibilitiesDocumentation \& SOP Development

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Attend meetings, process walkthroughs, and working sessions to capture operational procedures

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Review recorded meetings, videos, and screen captures to extract process steps and key decisions

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Draft, format, and publish SOPs, job aids, checklists, and quick-reference guides

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Organize complex, multi-step workflows into logical, easy-to-follow sequences

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Maintain a documentation library with version control and regular review cycles

Training Material Development

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Convert process documentation into structured training guides, workbooks, and onboarding materials

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Build training outlines, facilitator guides, and participant handouts from source information

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Create scenario-based exercises and knowledge checks based on operational procedures

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Adapt materials to different audiences (new hires, cross-training, leadership overviews)

Collaboration \& Knowledge Capture

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Partner with subject matter experts to verify accuracy before materials are published

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Ask clarifying questions to fill gaps in process information without deep domain expertise

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Coordinate review and approval workflows with process owners and managers

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Flag inconsistencies, ambiguities, or missing steps identified during documentation

Quality \& Continuous Improvement

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Ensure all materials meet established formatting standards and style guidelines

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Conduct periodic reviews of existing documentation for accuracy and relevance

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Track and incorporate feedback from end-users and trainers

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Suggest improvements to documentation structure and delivery formats

QualificationsRequired

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2\+ years of experience in technical writing, instructional design, operations support, or a related field

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Exceptional written communication skills — clear, concise, and professional

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Strong active listening and note-taking ability during meetings and presentations

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Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) or Google Workspace

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Ability to organize and present complex information in a structured, logical format

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Self-directed with strong attention to detail and the ability to manage multiple projects

Preferred

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Experience creating SOPs, process documentation, or training content in an operational environment

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Familiarity with instructional design principles (ADDIE, SAM, or similar frameworks)

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Exposure to tools such as Snagit, Loom, Confluence, Notion, or LMS platforms

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Experience working in fast-paced environments such as logistics, healthcare, manufacturing, or retail operations

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Basic understanding of process improvement concepts (Lean, Six Sigma, etc.)

Equal Employment Opportunity \& Compliance

AIO Logic, Inc. is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

AIO Logic provides reasonable accommodation to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law.

This position is open to candidates authorized to work in the United States. AIO Logic does not currently offer visa sponsorship.

Compensation Disclosure:

The salary range for this role is $45,000 to $55,000, commensurate with experience, skills, and location. Salary ranges are provided in accordance with applicable state and local pay transparency laws.