Business Analyst - Contact Center - 5 Days Onsite

Andr Global Inc. is a global provider of information technology services. Since 2002, we have helped our clients in the APAC region achieve their business goals by leveraging the power of technology. In 2016, we entered the AMERICAS to re-create similar success here as well. Headquartered in New York City, we are now serving our global clients.

We strive to deliver customer satisfaction through our service quality to all our clients!

Our global and diverse team helps our customers achieve their project goals at a faster pace with high affordability but without any compromise on quality. We take pride in providing an outstanding quality of service to all our customers starting from startups, small businesses to Fortune 500\.

With more than a decade of experience servicing customers across geographies, we have stationed ourselves at a unique position in the global market. Our ability to assemble the best workforce in record time has been a great asset to our clients.

We have this Contact Center Business Analyst role with our client in central NJ. This is a long-term full time role directly working with the client.

The Client does not provide Visa sponsorship, so only applicants who do not require Visa Sponsorship either now or in the near future.

Qualifications

The successful candidate should be able to effectively leverage available tools, such as Microsoft Visio, Jira and others, based on need

A degree in business administration or communication

Strong technical understanding of multiple types of enterprise systems on various platforms like NICE / Avaya / RingCentral or any other Contact Center/telephony platform with the ability to understand and create process and system diagrams

Strong written and oral communication skills

Proven Analytical, Evaluative, And Problem-solving Abilities Required

Ability to work individually as well as part of a collaborative team

Microsoft Office Suite of products (Word, Excel, PowerPoint)

Responsibilities

In this role, you will work as part of a team that helps lead initiatives and projects toward deployment and success

The Business Analyst will draw on past experience to curate well-articulated business requirements to lead our technical team to develop solutions for client needs

Responsibilities include eliciting business requirements from clients in an agile cadence within our sprint calendars to meet production release criteria

You will need to work effectively with all members of the project team to cohesively produce results that exceed client expectations

Lead requirements elicitation with client staff on assigned projects

Continue to build expertise within specified domains throughout project work

Build leadership skills as a subject matter expert on the project team