Senior Account Manager: Mexico

Overall goal: Ensure optimal customer satisfaction whilst maintaining or beating budgeted profit margins.

Duties and responsibilities

#### Supply chain:

• Manage daily vendor communications for raw materials, equipment, and consumable goods.
• Generate and manage vendor purchase orders based on agreedupon demand and project timelines.
• For managed line of business, serve as the primary point of contact for all vendorrelated commercial communications, ensuring clear and effective interaction.
• Ensure ongoing management of the procurement lifecycle including raising Pos, expediting, maintenance of import documentation, and receipt of product.
• Manage the logistics to coordinate the inbound shipment process, ensuring timely delivery of goods.
• Assist with Accounts Payable (AP) invoice preparation, ensuring accurate processing as needed

#### Sales:

• Support in the development and adherence to Sales Budget including GP1\.
• Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding Sales Budget.
• Oversee the operations of Sphere Mexico, including order intake, processing, accounts receivable, invoicing, and related administrative tasks.
• Gain a thorough understanding of customer Bill of Materials (BOMs) and assist in accurately loading new project BOMs into the ERP system.
• Assist in accurately loading and updating part information into Item Master Data in the ERP system
• Ensure the accurate receipt, review, and entry of customer purchase orders and contracts into the ERP system.
• Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
• Collaborate in the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
• Some travel may be required to meet with Customer; local or on install sites
• Accurately enter sales orders into the ERP system upon receipt, ensuring timely processing and fulfilment.

#### Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations, or related field, or equivalent experience
• 5\+ years of experience in account management, supply chain, procurement, or sales operations within a manufacturing or industrial environment
• Proven experience managing vendors, purchase orders, logistics, and sales orders
• Hands on experience with ERP systems (order entry, BOMs, item master data, invoicing)
• Strong organizational, communication, and multitasking skills
• Ability to meet inventory, margin (GP1), and on time delivery targets
• Ability to comply with QHSE, OSHA, and ISO requirements
• Proficiency in Microsoft Office, especially Excel
• Strong Spanish language skills

#### Preferred Qualifications

• Experience supporting international operations, particularly Mexico
• Experience with import/export documentation and cross border logistics
• Background in a small or mid size manufacturing company
• Exposure to budgeting, margin analysis, or continuous improvement initiatives

#### Environmental, Health \& Safety

• Adhere to all company policies related to QHSE
• Participate in company sponsored safety training

#### General

• Work on continuous improvement of all facets under your responsibility and document results
• Selfdevelopment
• Any other duties for which you are deemed capable of by senior management