HVAC Parts Specialist

Envelop Group

is a family of companies focused on the design, installation, service, and ongoing optimization of custom facility technologies that

impact

every square foot of a building's operations. We work with contractors, building owners, and consulting engineers to provide all the technologies needed for the most advanced, efficient, and secure operation of any facility.

The

**Parts

Specialist (Counter Sales)**

is responsible for

assisting

contractors and trade professionals with

mechanical and HVAC

controls

product selection, order entry, and customer service at the sales counter. This position plays a

critical

role in ensuring

accurate

order fulfillment, strong customer

relationships, and efficient operations

in support of delivering an exceptional customer experience.

T

his role is located

at

our

storefront

in

downtown Indianapolis, IN.

**What

you'll

do:**

• Support and execute

all aspects of the

parts

program, including pricing, ordering, shipping, receiving, inventory tracking, merchandising, and warranty administration.

• Greet and engage customers such as contractors and technicians to build strong relationships and create a customer-focused service environment.

• Listen to customer needs and recommend

appropriate equipment

, parts, accessories, or related products to support project requirements and increase sales opportunities.

• Process customer orders accurately, confirm product availability, provide delivery or pickup timelines, and oversee order fulfillment through completion to ensure customer satisfaction.

• Respond to customer inquiries and basic technical questions,

assisting

with troubleshooting common HVAC or equipment-related issues.

• Identify

opportunities to upsell or cross-sell complementary products and promote current product offerings or promotions.

• Maintain inventory accuracy by receiving, inspecting, stocking, and tracking parts, supplies, and equipment;

assist

with loading and unloading shipments as needed.

• Maintain an organized

environment

, including product displays, storage, and accessibility of inventory.

• Maintain detailed and

accurate

documentation related to inventory, warranties, customer interactions, and sales transactions.

• Follow safety protocols and proper product handling procedures to ensure compliance with company and industry standards.

• Participate in ongoing training to

maintain

knowledge of product lines, systems, and service offerings.

• Perform other related duties as assigned.

Required skills, knowledge, and abilities:

• High School Diploma or equivalent is

required

,

associate's

degree preferred.

• 2\+ years of

HVAC, electrical, or wholesale distribution experience.

• Fundamental understanding of commercial HVAC and building technology systems, preferred.

• Experience managing various data types, navigating software systems, and interfacing with key stakeholders.

• Ability to work in a

fast-paced

, dynamic environment with minimal supervision.

• Excellent critical thinking, problem-solving, and time management skills.

• Proven customer service skills with the ability to interact over the telephone

and in person

in an extremely professional, positive, knowledgeable, and helpful manner to

maintain

high customer service standards.

• Must have strong experience in Microsoft Word, Excel, PowerPoint, Outlook,

Internet

and the ability to be trained in various other systems.

• Ability to be

on call

as needed for after-

hours

emergency customer requests.

• Must

possess

and maintain a valid driver's license and an acceptable driving record

in accordance with

company policy.

Physical Demands:

• Work is performed in an office environment and requires the ability to

operate

standard office equipment and keyboards. Must have the ability to lift and carry parcels,

packages

and other items, to walk short distances,

stand for extended periods of time,

and drive a vehicle to deliver and pick up materials.

• Specific vision abilities

required

include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to

maintain

a professional appearance.

• May be

required

to satisfy requirements imposed by specific projects, customers, or

company

.

• Must be able to use hand tools,

laptop

,

email

,

smartphone

, and

tablet

.

• Must be able to carry and move equipment and tools weighing 25 pounds unassisted, and up to 50 pounds occasionally.

Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future.

Pre-hire requirements include a drug test, a driving report, evidence of insurability and a background check.