Food Service Worker - Cafe Utility

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position supports daily cafeteria and kitchen operations, ensuring excellent customer service, cleanliness, and adherence to food safety standards in a fast-paced healthcare environment.

Food Service plays an essential role in delivering safe, high-quality food service to hospital patients, visitors, and staff. Qualifications

Key Responsibilities

• Prepare, assemble, and serve food and beverages in cafeteria and kitchen settings
• Set up, stock, and maintain food stations for meal service
• Ensure cleanliness and sanitation of work areas, equipment, and kitchen spaces
• Operate dish machines, trash compactors, and perform routine cleaning (e.g., mopping floors)
• Follow all HACCP and food safety guidelines
• Respond promptly to customer needs and resolve service concerns professionally
• Monitor inventory and report shortages or issues to leadership
• Assist with food prep and support overall cafeteria operations
• Participate in sanitation projects and maintain department standards
• Support training and onboarding of new team members
• Attend department meetings, trainings, and in-services as required
• Previous food service experience preferred
• Ability to read and communicate in English (role dependent)
• Strong multitasking skills in a fast-paced environment
• Ability to push carts and handle food service equipment safely
• Demonstrates a positive attitude and commitment to excellent customer service
• Adheres to organizational service and safety standards (I CARE values)

Additional Job Details (if applicable)

Monday–Friday, 11:00 AM – 7:00 PM

Minimum Starting Payrate:

$18\.10

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite Work Location

1153 Centre Street Scheduled Weekly Hours

40 Employee Type

Regular Work Shift

Day (United States of America) Pay Range

$18\.10 - $24\.36/Hourly Grade

SF1100

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642\.Mass General Brigham Competency Framework

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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.