Front Desk Patient Care Coordinator

American Dental Associates - Multiple Chicagoland Locations

American Dental is hiring a Full-Time Front Desk Patient Care Coordinator to join our growing dental team. This position is a great opportunity for someone with experience in reception, administration, or customer service who is looking for a stable, long-term career in a professional healthcare environment.

No dental experience is required — we provide full training on dental insurance, dental terminology, Dentrix software, scheduling, treatment plan conversations, and daily front office systems.

We are looking for someone who is reliable, organized, friendly, and comfortable working with patients, answering phones, discussing financial information, and helping keep the office running smoothly.

Why Join American Dental?

• Full-time position with consistent hours
• No dental experience required — paid training provided
• Opportunity to build a long-term career in healthcare
• Multiple Chicagoland locations for commute flexibility
• Supportive, team-oriented work environment
• Bonus opportunities based on performance
• Growth opportunities as our company continues to expand

Key Responsibilities:

• Greet and check in patients in a professional and friendly manner
• Answer incoming phone calls and schedule appointments
• Assist patients with general questions and next steps
• Help review treatment plans and explain financial information with guidance
• Support patient check-out and appointment follow-up
• Maintain organized and accurate front desk records
• Use Google Drive, Google Docs, and Excel for daily office tasks
• Learn and use Dentrix dental software
• Support daily front office operations
• Work closely with doctors, assistants, and team members to create a 5-star patient experience

Qualifications:

• Reception, administrative, or customer service experience required
• Professional, friendly, and dependable
• Strong communication and customer service skills
• Comfortable using computers and office technology
• Comfortable having financial conversations with patients
• Detail-oriented and able to multitask
• Willingness to learn dental insurance, terminology, and software systems
• Positive attitude and desire to grow with the team
• Bilingual skills are a plus, but not required

Benefits Include After Waiting Period:

• Paid time off and paid holidays
• Paid lunch breaks
• Flexible schedule
• Health insurance
• 401(k) with employer match
• Employee discounts on dental services
• On-the-job training and development
• Bonus incentives
• Location Options:
• Archer5342 S. Archer Ave.Chicago, IL 60632
• Fullerton / Lincoln Park1610 W. Fullerton Ave.Chicago, IL 60614
• Central2955 N. Central Ave.Chicago, IL 60634
• Palos Heights13303 S. Ridgeland Ave.Palos Heights, IL 60463
• Lawrence / Lincoln Square2409 W. Lawrence Ave.Chicago, IL 60625
• Grand / River West824 W. Grand Ave.Chicago, IL 60642
• Downtown Loop / Dearborn33 N. Dearborn St., Suite 2400Chicago, IL 60602

Learn more about us at atooth.com

If you are friendly, dependable, organized, and ready to grow in a healthcare setting, we would love to meet you.

Apply today and join a team focused on excellent patient care, teamwork, and growth!