HR Analyst

About The Company

System One is a leading staffing and workforce solutions provider committed to connecting talented professionals with innovative organizations across diverse industries. With a strong reputation for excellence and integrity, System One specializes in delivering tailored staffing solutions, project management, and consulting services that meet the unique needs of its clients. The company values diversity, inclusion, and continuous improvement, fostering a collaborative environment that encourages professional growth and development. Operating nationwide, System One is dedicated to creating meaningful employment opportunities and supporting the success of both its clients and employees.

About The Role

The HR Analyst position is a critical role within the Human Resources Central Team, primarily supporting HR functions remotely across the United States. This role involves managing a variety of HR-related inquiries and processes, including onboarding, offboarding, payroll support, and policy interpretation. The HR Analyst acts as a first point of contact for employees, providing professional and timely support through multiple communication channels such as phone, email, chat, and case management systems. The role requires a detail-oriented individual capable of handling sensitive information with confidentiality and professionalism. The HR Analyst will also contribute to process improvement initiatives, produce HR reports, and support HR programs to enhance the overall employee experience. This position offers an excellent opportunity for individuals seeking to develop their HR expertise in a dynamic, remote work environment, with potential for transition to a permanent role after meeting the required hours.

Qualifications

• Bachelor’s Degree in Business Administration, Psychology, Human Resources, or a related field (preferred)
• Minimum of 2 years of relevant work experience with a Bachelor’s Degree
• Strong understanding of HR principles, policies, and procedures
• Experience with HR programs such as onboarding, offboarding, and payroll support
• Proficiency in utilizing HR technology and case management systems (e.g., Salesforce)
• Excellent interpersonal and communication skills, both verbal and written
• Ability to handle confidential information with discretion
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Experience in process optimization and workflow improvement (preferred)
• Familiarity with HR metrics, reporting, and data analysis
• Knowledge of California HR laws and practices (preferred but not mandatory)

Responsibilities

• Respond to general HR inquiries from employees via multiple channels, providing accurate and timely information
• Support HR programs such as onboarding, offboarding, and unemployment claims, ensuring smooth execution
• Conduct virtual New Hire Orientations to introduce new employees to company policies and culture
• Create and maintain HR reports and statistics, supporting data-driven decision-making
• Document all customer interactions accurately within the Salesforce case management system
• Assist in triaging and escalating complex HR issues to the appropriate HR specialists or managers
• Ensure compliance with established Service Level Objectives (SLOs) for customer service
• Provide backup support to other HR Central team members as needed
• Contribute to maintaining and updating the HR knowledge base to ensure consistency and accuracy
• Participate in process improvements to enhance HR workflows and employee experiences

Benefits

• Comprehensive health and welfare benefits including medical, dental, and vision coverage
• Spending accounts and life insurance options
• Voluntary benefit plans to customize coverage
• Participation in a 401(k) retirement plan with company matching
• Remote work flexibility, promoting work-life balance
• Opportunities for professional development and career growth

Equal Opportunity

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.