Human Resources Generalist

About Agile Retail

Agile Retail is seeking a highly experienced and operationally strong HR Generalist to support our fast-paced, high-volume retail and field workforce. This role plays a critical part in ensuring seamless HR operations across large, distributed teams nationwide.

The ideal candidate thrives in a high-growth, high-volume environment and brings strong experience in employee relations, compliance, performance management, and HR operations. This individual must be proactive, detail-oriented, solutions-driven, and comfortable balancing strategic initiatives with day-to-day HR execution.

Key Responsibilities

Employee Relations \& Workforce Support

• Serve as a primary HR partner for managers and field leadership teams across multiple markets
• Provide guidance on performance management, corrective action, investigations, and conflict resolution
• Manage high-volume employee relations matters with consistency, professionalism, and compliance
• Ensure fair and equitable application of policies and procedures

Onboarding \& Offboarding

• Oversee and optimize high-volume onboarding processes to ensure a seamless new hire experience
• Manage pre-employment requirements including offer letters, background checks, I-9 verification, and new hire documentation
• Partner with Recruiting and Operations to ensure timely onboarding aligned with program launch timelines
• Conduct exit processes including offboarding documentation, system access removal, final pay coordination, and exit interviews
• Analyze exit trends to identify retention risks and recommend action plans
• Ensure all onboarding and offboarding processes are compliant with federal, state, and local regulations

High-Volume HR Operations

• Support a large, distributed hourly workforce in a fast-paced retail environment
• Maintain accurate employee records and ensure HRIS data integrity
• Manage employment status changes including promotions, transfers, pay adjustments, and terminations
• Respond to high-volume HR inquiries in a timely and professional manner

Compliance \& Risk Management

• Maintain compliance with federal, state, and local employment laws across multiple jurisdictions
• Partner with leadership to mitigate risk and ensure adherence to company policies
• Support audits and ensure HR documentation and processes meet regulatory standards

Performance Management \& Leadership Support

• Coach managers on employee development, performance improvement plans, and engagement strategies
• Partner with leadership to drive accountability and performance standards
• Support talent retention initiatives in a high-turnover environment

Process Improvement \& Scalability

• Identify opportunities to streamline HR workflows to support organizational growth
• Contribute to HR initiatives focused on automation, scalability, and operational efficiency
• Assist in developing and refining HR policies and procedures

Qualifications

• 5–8\+ years of progressive HR experience, preferably in retail, field marketing, staffing, or other high-volume environments
• Strong experience managing onboarding and offboarding processes at scale
• Extensive employee relations experience in a fast-paced environment
• Solid knowledge of federal and multi-state employment laws
• Experience supporting hourly and distributed workforces
• Proficiency in HRIS systems and reporting tools
• Bachelor’s degree in Human Resources, Business, or related field preferred
• Applicants must be based in the San Antonio, Houston, or Dallas, TX metropolitan areas to be considered for this role.
• SHRM-CP, SHRM-SCP, or PHR certification preferred

Core Competencies

• High-Volume Workforce Management
• Onboarding \& Offboarding Excellence
• Employee Relations \& Conflict Resolution
• Employment Law \& Compliance
• Process Optimization \& Scalability
• Strong Organizational \& Time Management Skills
• Clear, Professional Communication
• Confidentiality \& Sound Judgment

What Success Looks Like

• Seamless, compliant onboarding experience for new hires
• Efficient and professional offboarding processes with minimal risk exposure
• Timely and consistent resolution of employee relations matters
• Strong partnership and trust with field leadership
• Scalable HR processes that support company growth
• Improved employee engagement and retention within a high-turnover environment

Agile Retail offers a collaborative, performance-driven environment where HR plays a strategic role in supporting operational excellence. This position is ideal for an HR professional who excels in high-volume settings and is motivated by impact, accountability, and growth.