HVAC Service Manager

#### About Us

Are you ready to lead a high-performing team where your leadership is valued, recognized, and rewarded?

Appalachian Heating is a fast-growing home services company built on a foundation of integrity, superior craftsmanship, and 5-star customer experiences. At Appalachian Heating, our technicians are treated as serious, skilled HVAC professionals. We are seeking an energetic, results-driven HVAC Service Manager to lead our field team, elevate operational standards, and drive long-term business growth.

#### What We Offer

• Top-Tier Pay: $75,000 – $105,000 base salary \+ performance incentives and bonus structure
• Company Equipment: Take-home company vehicle, gas card, phone, tablet, laptop, and tool allowance
• Comprehensive Healthcare: Medical, Dental, and Vision insurance options
• Financial Security: 401(k) with fully vested company match, plus HSA \& FSA options
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays
• Career Growth: Ongoing leadership coaching, technical training, and executive mentorship
• Additional Benefits: Life and disability insurance, plus employee assistance programs

#### Role Overview

As the HVAC Service Manager, you will mentor, develop, and hold accountable a field team of residential/light commercial HVAC service technicians. Your mission is to foster technical excellence, ensure superior customer retention, and hit department revenue goals. You will spend time in the field conducting ride-alongs, coaching in real time, and running productive weekly training sessions.

#### Key Responsibilities

• Leadership \& Coaching: Lead regular 1-on-1s, technical training, and morning team meetings; conduct consistent field ride-alongs to mentor technicians.
• Operational Excellence: Partner with dispatch to optimize technician routing based on skill level, efficiency, and job requirements.
• Quality Assurance: Inspect field repairs and installations to verify adherence to safety regulations, local codes, and company standards.
• Customer Care: Swiftly resolve escalated customer concerns and oversee warranty work, follow-ups, and on-site visits to ensure 5-star reviews.
• Financial Management: Monitor departmental KPIs, service budgets, labor margins, and revenue targets to support profitable growth.
• Process \& Technology: Manage workflows within ServiceTitan, including price book updates, estimate tracking, and invoicing.
• Parts \& Inventory: Coordinate with vendors and distributors for timely part procurement, warranty claims, and vehicle stock management.

#### Required Qualifications

• 5\+ years of hands-on HVAC trade experience
• 2\+ years of supervisory, team lead, or management experience in the trades
• High school diploma or GED (Trade school, college, or military training preferred)
• Valid driver’s license with a clean, insurable driving record
• Proficiency with mobile devices, cloud applications (Google Workspace, MS Office), and CRM/dispatch software (ServiceTitan experience highly preferred)
• Legally authorized to work in the United States without sponsorship
• Willingness to undergo standard background checks and drug screenings in accordance with local laws

#### Preferred Qualifications

• EPA Universal Certification, NATE, or state HVAC Master/Journeyman licensing
• Prior hands-on experience optimizing and configuring ServiceTitan

#### Physical Requirements \& Working Conditions

• Ability to lift, pull, and carry up to 100 lbs
• Ability to climb ladders, access attics, basements, crawlspaces, and roofs
• Comfortable working in varying outdoor and indoor temperatures
• Field travel up to 75% across local service territories

Appalachian Heating is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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