ICT Project Manager – Service Delivery

About the Role

We are looking for an experienced and results-driven

ICT Project Manager - Service Delivery

to oversee the successful delivery of ICT projects and managed services for our customers. You will be responsible for managing project lifecycles, coordinating cross-functional teams, ensuring service excellence, and driving projects to completion within scope, budget, and timeline.

How you’ll contribute to MyRepublic’s success:

• Plan, execute, and finalize IT projects in the service delivery domain in accordance with scope, schedule, and budget.
• Lead cross-functional teams through the entire project lifecycle including initiation, planning, execution, monitoring, and closure.
• Manage project risks, issues, and dependencies, ensuring timely mitigation and resolution.
• Work closely with Service Delivery Managers, Technical Leads, and Operations teams to ensure project alignment with service delivery standards.
• Ensure adherence to ITIL or other service management frameworks.
• Monitor and report project performance using KPIs and SLAs to ensure quality and efficiency of service delivery.
• Act as the primary point of contact for stakeholders, ensuring expectations are managed and communication is clear.
• Maintain comprehensive project documentation including plans, reports, and post-implementation reviews.
• Support continuous improvement initiatives to optimize project and service delivery processes.

We think you’ll fit in great with us if you:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• 5\+ years of experience in IT project management, preferably within a service delivery environment.
• Proven track record of delivering complex IT projects on time and within budget.
• Strong understanding of ITIL framework and service delivery processes.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to manage multiple projects in a dynamic, fast-paced environment.
• Proficiency in project management tools (e.g., MS Project, Jira, Trello, ServiceNow).
• Experience in managing infrastructure, cloud, or digital transformation projects.
• Familiarity with Agile, Scrum, or hybrid project methodologies.
• Understanding of SLAs, OLAs, and contract/vendor management in an IT services context.
• Exposure to ISO27001, ISO 20000 or other IT service quality standards.

Why Join Us?

At

MyRepublic

, we believe in creating a workplace that values your well-being, growth, and happiness — both in and out of work. Here’s what you can look forward to when you join our team:

• Wellness Day
• Enjoy

1 wellness day every quarter

to rest, recharge, or do something that makes you feel great.

• Industry Leading Family Care Benefits

– Time off to care for your loved ones when they need you most.

• Birthday Leave

– Celebrate

you

! Take a day off on your special day.

• Work From Anywhere (WFA) Leave

– Up to

20 days a year

to work from wherever inspires you.

• Hybrid Work Arrangement

– Enjoy flexibility with a mix of office collaboration and remote work.

• Plenty of Fun Events!

– From team bonding activities to festive celebrations, there’s always something happening to keep the energy high and connections strong.

From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It’s the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us!