Information Security Support Assistant

Information Security Support Assistant

Wheeler Trigg O’Donnell (“WTO”) was established in 1998 and currently numbers more than 100 lawyers. The firm represents sophisticated clients in high-stakes civil trials, appeals, and related litigation ranging from complex commercial to class actions to catastrophic torts. WTO lawyers have taken more than 1,100 trials and, arbitrations to verdict or award and hundreds of appeals to opinion in 45 states and Washington D.C., with exceptional results for our clientsSummary/Objective

=====================

The Information Security Support Assistant is a pivotal member of WTO’s Information Services department, responsible for safeguarding the firm’s information assets while providing day-to-day technical support to end users and firm operations. This role focuses on implementing and maintaining robust security practices, managing compliance documentation, and responding to security events, while also delivering high-quality technical assistance for hardware, software, and connectivity issues. The Assistant will report to the Chief Information Officer.Responsibilities:

=====================

• Provide technical support for multiple products to internal users.
• Timely resolve problems or escalate as necessary.
• Serve as an integrated team member for technology support team.
• Work incoming tickets and answer calls to the service desk.
• Troubleshoot basic issues with Windows desktop and laptop equipment, printers, network connections, smartphones etc.
• Create and maintain documentation for security and technical support processes, solutions, and procedures.
• Analyze, troubleshoot, diagnose, and solve basic issues with the Microsoft Office 365 suite of products, Windows 11, file sharing services, and other software applications.
• Assist with ISO 27001:2022 documentation, evidence collection, and ongoing compliance activities, including supporting audits and maintaining security controls.
• Assist in the coordination and performing of vendor and user access reviews, ensuring proper authorization and documentation for internal and external system access.
• Assist in the response to outside counsel guidelines and data security requirements, collaborating with legal and IS teams to address client and regulatory needs.
• Assist in the monitoring, investigation, and responding to phishing and SPAM reports using Mimecast; educate users on best practices for email security with KnowBe4\.
• Support endpoint protection efforts using CrowdStrike, Arctic Wolf Networks, and ThreatLocker, including incident response and remediation of security threats.
• Assist in change control and continual improvement processes for security operations, documenting system changes and proposing enhancements to procedures.
• Assist in review and maintain baseline security configurations for servers, endpoints, and network devices to ensure compliance with firm standards.
• Respond to vulnerability notifications, collaborating with IS staff to remediate risks and document corrective actions.
• Work with Arctic Wolf Networks to monitor, analyze, and respond to network and endpoint security events; escalate incidents as necessary.
• Suggest improvements to the firm’s security operations, participating in process reviews and recommending technical or procedural updates.
• Provide technical support for hardware, software, connectivity, and remote access issues; resolve or escalate service desk tickets as appropriate.
• Deliver quality customer service, ensuring timely and effective resolution of end user requests in a collaborative team environment.
• Perform other duties as assigned or required to support the firm’s security and technology operations.

Other Duties

================

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Qualifications

==================

• Required: Associate’s Degree in Computer Science, Computer Information Systems or equivalent information security certifications in current technology. Bachelor’s Degree helpful.
• Preferred: Relevant security certifications (e.g., Microsoft Azure Administrator, CompTIA Security\+, ISO 27001 Lead Implementer).
• Preferred: 1\+ years working in medium-sized (100\+ users) offices in a technical support/help desk position.
• Foundational knowledge of ISO 27001 compliance, security documentation, and risk management practices.
• Foundational experience with endpoint security tools (CrowdStrike, Arctic Wolf Networks, and ThreatLocker), email security platforms (Mimecast), and vulnerability management.
• Familiarity with change control processes, access reviews, and security monitoring solutions.
• Familiarity in troubleshooting Windows environments, Microsoft 365 applications, Intune device management, and remote access technologies (Citrix and Zscaler).
• Strong problem-solving skills, attention to detail, and ability to learn quickly from senior professionals.
• Excellent written and verbal communication skills.
• Prior law firm experience a plus.

Work Environment

The team atmosphere is fostered not only by the lawyers, but by all members of the support staff. Our firm’s employees are proud of collaborating to service firm clients. Our commitment to teamwork allows us to tap multiple fields of experience from our range of practice areas, ensuring our ability to meet each client’s individual needs. Our team approach enables us to analyze a situation from several points of view until we uncover the advantage that makes the difference for our client. Position Type/Expected Hours of Work

Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including lunch hour. This is a full time position working from our Denver office. Overtime is paid at 1\.5 times the hourly pay rate when the employee works more than 40 hours in a Sunday through Saturday work week. This is a hybrid position, requiring you to work three days in the office and two days from home.

Travel

Travel is limited and mainly local during the business day, although some out-of-area and overnight travel may be needed to attend conferences or other professional functions. Salary Range: $75K to $85K annually. The final salary will be commensurate with education and experience. The firm provides standard benefits including health insurance, 401(k) contribution, and paid time off, with annual bonus potential based on firm performance. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. An Equal Opportunity Employer

We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. The firm’s policy is to recruit, hire, train, and promote persons in all job titles without regard to race, ethnicity, religion, sex, age, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion are driving forces in the success of our firm and help our trial teams deliver superior client service informed by diverse viewpoints. We give equal opportunity to all qualified applicants, and we always use job-related factors to make selection decisions.