Infrastructure Engineer

Title:

Infrastructure / Production Engineer - Manufacturing Operations

Location:

5X onsite in Erda, Utah

Description

: As the IT Infrastructure Production Engineer, you will provide critical front-line support for our manufacturing operations on site, ensuring production uptime, uninterrupted operation of manufacturing systems and equipment. This role supports manufacturing operations that may require occasional on-site support outside standard business hours, including evenings or weekends, during planned maintenance windows or unplanned production downtime.

Duties and Responsibilities:

IT Support: Serve as the first point of contact for customers seeking on-site technical assistance as well as over the phone or email. First-tier of support for office users and production needs, responding to general IT requests. Maintain hardware, software and peripherals for office and production floor.

Production Line Support:

Primary IT support line for production line equipment and workstations. Troubleshoot connectivity between testers, scanners, PLCs, Servers, and networked equipment. Ensuring all systems are operational and backed up. Provide on-site IT support during planned maintenance activities or production downtime, which may occur outside regular working hours.

Systems and Infrastructure:

Monitor system uptime, Servers, Storage, backup, assets and networking devices (switches and firewalls). Document changes within the layout and maintain accurate schematics.

Incident/Request Management:

Log tickets, track resolutions, escalations and maintain documentation. Direct escalations to the next level support personnel. Follow-up and update customer status and information. Pass on any feedback or suggestions and possible improvements on procedures. Other tasks assigned by supervisor.