IT Account Manager (Supply Chain Technology)

Required Experience:

• 5\+ years of experience in an IT Account Manager, Implementation Lead, or Project Manager role that is related
• Experience with technical solutioning, able to sit down with a customer and lead those conversations
• Strong experience working with WMS – implementing, supporting, etc.
• Viso experience, able to create process flows and mapping specs
• Hand on technical expertise – can troubleshoot WMS and configure (Ideally Manhattan SCALE)
• Prior experience in supply chain, warehousing, or logistics environments
• Strong understanding of IT competencies, including: Applications, Infrastructure, Security, Integrations and change management
• Exceptional customer-facing communication skills (verbal and written)
• Highly organized with strong documentation practices – Documentation is a key part of this role
• Ability to translate business needs into technical solutions
• Comfortable managing multiple customers and priorities simultaneously

Plus (Not required):

• 3PL experience is highly preferred
• Experience with SCALE WMS
• Exposure to EDI integrations
• Background working with both dedicated and transportation-managed customer models

Day to Day:

Client is seeking an experienced IT Account Manager (Technology Account Lead) to serve as the primary IT liaison for 2–5 customer accounts within a 3PL and supply chain environment. This highly customer-facing role owns the end-to-end IT experience for assigned accounts, ensuring the clients IT teams effectively support Warehouse Management Systems (WMS), Transportation Management Systems (TMS), infrastructure, integrations, security, and customer-driven changes. The customer mix is approximately 70% Distribution Management (DM) and 30% Transportation Management (TM). The IT Account Manager partners closely with clients business teams, external customers, and internal application, infrastructure, and security teams to gather requirements, manage priorities, drive issue resolution, and escalate risks as needed. Key responsibilities include account-level oversight such as status and financial reporting, customer and internal calls, and maintaining current solution and account documentation. The role is accountable for timely incident management, ensuring application issues are resolved within defined SLAs and that root cause and corrective actions are documented. Responsibilities also include prioritizing and escalating tickets based on business and customer impact. Strong communication, organization, and the ability to translate customer needs into actionable IT solutions are essential for success in this role.