Key Account Manager

Role Overview

The Key Account Manager (KAM) will be a key part of our online sales team and responsible for

online sales expansion on multiple marketplaces. He/ She will be responsible for driving

revenue, margin outcomes for their key accounts and improvement of account penetration

while creating new areas of growth for the organization.

Key Responsibilities

• Responsible for driving business of boAt in online marketplaces like Amazon, Flipkart, Snapdeal and other new omni-channels.
• Account Planning – Business Planning with Marketplace, Delivering Revenue Targets, Market Share and NPS (Net Promoter Score) Objectives.
• Forecasting and planning of demand and sales; top-line growth, sell-in \& sell–out management, inventory management.
• Establishing clear short- and long-term e-commerce strategy and management together with external and internal stakeholders.
• Ensuring profitability and growth of the account.
• Building the forecast of products at regional and account level, monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products.
• Responsible for market and competitive analysis, keeping a check on market trends, take corrective actions as required.
• Understanding the key business drivers for this channel and working in close proximity with cross - functional teams to align objectives.
• Collaborating with internal as well as external stakeholders to achieve the desired market share in each category.

Preferred Skill Set:

• Excellent communication and analytical skills.
• Adaptive, collaborative and strong self-motivation. Ready to act in a fast-paced and fast-changing environment.
• Good interpersonal skills and high task orientation.
• Ability to work with cross functional teams – ability to influence in absence of reporting relationship.
• Expert in Excel and PowerPoint.

Qualifications:

• 1–3 years of experience in e-commerce sales, key account management, or channel management.
• Prior experience working either as a Category Manager with an e-commerce platform or as a Key Account Manager handling e-commerce channels.
• Strong proficiency in key account management, data analysis, and leveraging insights to drive business growth and channel penetration.
• Excellent analytical, stakeholder management, and communication skills.
• Tier 1 educational background (e.g., IITs, IIMs, ISB, XLRI, FMS, or other premier institutes) will be preferred.