Knowledge Management Specialist

Requirement:

• Develop and maintain the enterprise taxonomy for all NOC operational instructions, including runbooks, playbooks, SOPs, troubleshooting guides, escalation procedures, and recovery steps.
• Define a scalable classification model for documentation using attributes such as:
• Create metadata standards, naming conventions, tagging structures, and versioning rules to improve searchability and consistency.
• Design intuitive foldering, indexing, and cataloging structures that reduce time-to-find during operational events.

Required Qualifications:

• Bachelor’s degree in Information Systems, IT, Library \& Information Science, Knowledge Management, Computer Science, or related field — or equivalent experience.
• 5\+ years of experience in designing taxonomies, metadata models, catalog structures, or knowledge architectures.
• Strong understanding of NOC processes, incident management, escalation workflows, and operational response procedures.
• Experience with documentation and knowledge platforms such as ServiceNow, SharePoint, Confluence, or similar systems.
• Strong ability to structure complex operational information into intuitive, searchable categories.