Mail Operations Manager

Who We Are

As an employer, the

City of Philadelphia

values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer

Impact -

The work you do here matters to millions.

Growth -

Philadelphia is growing, why not grow with it?

Diversity \& Inclusion -

Find a career in a place where everyone belongs.

Benefits - We Care About Your Well-being.

The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Equal Access to Civil Service Testing

The

City of Philadelphia

is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations

The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.

Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the

Office of Human Resources

Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov

Information concerning employment with the City of Philadelphia may be found at:

• work.phila.gov
• https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/
• www.facebook.com/PhilaOHR
• www.twitter.com/PhilaOHR
• www.youtube.com/@PhilaOHR
• www.linkedin.com/showcase/philahr

General Definition

This is second level supervisory and administrative work directing the Department of Revenue’s Mail Center services operations. The employee in this class supervises, through a subordinate supervisor, the daily operating activities of the City’s Mail Center. Employees directs special projects and assists with preparing and managing the mail center operations budget. Work includes conferring with City agencies, departments and vendors concerning the processing, scheduling, planning and mailing of the City’s outgoing billings, vendor payments, permits, violation notices, parking ticket violations, subpoenas and traffic court citations. Responsibility also includes determining and establishing the best methods and processes for the Mail Center operations. Work is performed under the direction of the Chief Fiscal and Administrative Officer (CFAO). and involves light physical exertion and exposure to a noisy and dusty environment.

CONTACT INFORMATION

The analyst responsible for reviewing applications and additional documentation for this job opportunity is:

Qadira Moore

City of Philadelphia

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102

Phone: 215-686-2692

Fax: 215-686-2347

Email:

Qadira.Moore@Phila.gov

For all other inquiries please contact Customer Service at

215-686-0880

or email

hrhelpdesk@phila.gov.

Notes to Applicants and Projected Exam Information

TYPE OF ELIGIBLE LIST: OPEN-COMPETITIVE

Only an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

RESIDENCY REQUIREMENT

Philadelphia residency is not required to submit an application; however, applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment.

PREFERENCE FOR PHILADELPHIA RESIDENTS

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. For Training and Experience evaluations, in which applicants will not be asked to appear to take a scheduled examination, the residency preference eligibility date is the planned eligible list date listed on this announcement.

To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

INDEBTEDNESS NOTICE

As a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied.

Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW.

Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list.

PREFERENCE POINTS FOR CANDIDATES FOR OPEN-COMPETITIVE EXAMS

Candidates who pass Open-Competitive exams may be eligible for additional points added to their final score. Preference Points may be claimed from the time of application until 30 days after the eligible list is established. The required documentation for the preference must be provided to receive the points.

U.S. VETERAN'S PREFERENCE

Ten points will be added to the scores of eligible veterans. You must be honorably discharged from the U.S. armed forces. Attach a DD214, member 4, or NGB-22 to your application if you wish your eligibility to be reviewed. Spouses of disabled or deceased veterans may also be considered. Veteran’s Points may be claimed at any time before the list expires.

LEGACY PREFERENCE

Ten (10) points for legacy preference will be added to the scores of the children and grandchildren of Philadelphia Firefighters or Police Officers who were killed or died in the line of duty who apply for open competitive tests and pass the examination. Candidates must submit documented proof of relationship to the deceased parent or grandparent AND the death certificate of the deceased parent or grandparent.

NATIONAL VOLUNTEER SERVICE PREFERENCE

Up to 5 points will be added to the score of any candidate who has:

• Successfully completed a term of volunteer service with Peace Corps, AmeriCorps NCCC (including FEMA Corps), or AmeriCorps VISTA are eligible for additional points

For Peace Corps, such candidates will be awarded five (5) points for the completion of a two-year term of service or three (3) points for the completion of a one-year term of service.

• Successfully completed at least 450 hours of service with AmeriCorps State and National (including Teach for America).

Such Candidates Will Have

• 1 point added to their final score if they have completed 450 Hours of the above service.
• 2 points added to their final score if they have completed 675 Hours of the above service.
• 3 points added to their final score if they have completed 900 Hours of the above service.
• 5 points added to their final score if they have completed 1700 Hours of the above service.

Candidates must submit a copy of their service letter to the staff member listed on the announcement if they wish for their eligibility to be reviewed.

PHILADELPHIA SCHOOL DISTRICT CAREER AND TECHNICAL EDUCATION (CTE) PREFERENCE

Up to 5 points will be added to the score of candidates who have completed and graduated from a career technical education (CTE) program of the School District of Philadelphia within the last three years before the examination announcement date. If the 5 additional points from the CTE preference would rank a CTE graduate above a veteran, additional points shall be applied to the CTE candidate’s passing score to rank them directly below the veteran.

Candidates must successfully pass all parts of the examination before veteran’s preference, legacy preference, national volunteer service preference or CTE preference points are awarded.

TYPE OF EXAM:

TRAINING AND EXPERIENCE EVALUATION

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out-of-class documentation, etc. and provide a detailed description of your education, experience, and credentials.

An Eligible List will be established the week of

December 7,

2026

. Please note that this date may change.

CERTIFICATION RULE

Rule of 7

TEST REVIEW PROCESS

In accordance with Civil Service Regulation 9\.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

Level of Education Required

College

Minimum Acceptable Training And Experience

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.

• EDUCATION: Bachelor’s degree from an accredited college or university in Operations Management, Business Administration, Finance, or closely related field.

AND

• GENERAL EXPERIENCE: Three years of experience in one of the following:
• the operations of computerized mail equipment to process a large volume of outgoing mail in mail center
• inventory management or inventory distribution operations
• supply chain and logistics operations

AND

• SPECIFIC EXPERIENCE: Two years of supervisory experience directing the operations of a high-volume computerized mail center with multiple types of computerized mail equipment capable of sorting, inserting, perforating, or affixing postage equipment.

OR

Two years of supervisory experience directing supply chain management activities or a centralized supply distribution program for a large organization.

OR

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources which has included the specific experience described above.

CITY OF PHILADELPHIA CLASSES THAT TYPICALLY MEET THE SPECIFIC EXPERIENCE REQUIREMENTS:

Mail Center Supervisor (1F20)

Physical And Medical Requirements

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

City Of Philadelphia Benefits Includes

• Medical
• Dental
• Prescription
• Vision
• Life Insurance
• Flexible Spending Account
• Hybrid Defined Benefit/Defined Contribution Plan
• Voluntary Deferred Compensation Plan
• Employee Assistant Program
• 13 paid holidays
• Paid sick leave
• Vacation leave
• Paid personal days
• 8 weeks paid Parental Leave
• Backup Child and Adult care
• Wellbeing platform and programs
• Retiree Health Benefits
• Qualified Student Loan Forgiveness Employer
• Tuition Discounts for City Employees

01

Have you earned a bachelor’s degree or higher from an accredited college or university in operations management, business administration, finance, or a closely related field?

• YES
• NO

02

Which statement best describes the highest level of education you completed after high school?

• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree
• N/A

03

Which best describes your work experience?

• I have at least three years of experience operating computerized mail equipment to process large amounts of outgoing mail in a mail center.
• I have at least three years of experience in inventory management or inventory distribution operations.
• I have at least three years of experience in supply chain and logistics operations.
• I meet more than one of the experience options listed above.
• I do not have any of the experience described above.

04

Which best describes your supervisory experience?

• I have at least two years of experience supervising a high-volume computerized mail center with several types of equipment used to sort, insert, perforate, or apply postage to mail.
• I have at least two years of experience supervising supply chain management activities or a centralized supply distribution program for a large organization.
• I meet both supervisory experience options listed above.
• I do not have either type of supervisory experience.

Required Question