Manager, Corporate Affairs & Communications, Greater China

Job Description

We are looking for a seasoned communications professional to join our team as a Manager, Corporate Affairs \& Communications, Greater China. In this role, you will be responsible for partnering closely with senior leaders and cross-functional teams to create compelling content and programs to support business priorities and promote American Express’ offerings in the Greater China region. You’re also responsible for supporting the management of issues in order to protect the brand.

Responsibilities

• Develop and execute integrated communication strategies aligned with business priorities
• Act as a trusted advisor to senior executives, providing strategic counsel on messaging, positioning, and stakeholder engagement
• Lead internal communications across the Greater China region, driving initiatives across multiple channels (e.g., townhalls, intranet, employee communications) and leveraging innovative formats to enhance colleague engagement
• Support external communications, including media and social engagement, to promote the American Express brand as well as product and service offerings
• Plan and execute targeted social engagement initiatives to effectively reach key audience segments and support business objectives
• Support issue and change management initiatives by providing strategic communications counsel to mitigate reputational risk
• Manage internal and external stakeholders, fostering strong cross-functional collaboration to deliver impactful communication initiatives
• Ensure compliance with internal protocols and policies
• Monitor communication effectiveness using data, metrics, and insights, and continuously refine strategies for improved outcomes

Qualifications

• 8–10 years of experience in corporate communications, public relations, or a related field
• Experience in the financial services or payments industry preferred
• Proven experience supporting senior executives, including leadership communications and employee engagement initiatives
• Strong track record in developing and delivering strategic communication plans
• Solid experience in issue and crisis management across the Greater China region
• Strong understanding of the social media landscape across Greater China markets; experience executing social outreach and influencer engagement campaigns is a plus
• Ability to operate effectively in complex, matrixed organizations and manage multiple priorities under pressure
• Excellent writing, editing, and presentation skills in both Chinese (Cantonese and Mandarin) and English

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.