Messaging Engineer

Our client, a globally known Real Estate investment and development company, has an immediate need for a Messaging and Collaboration Engineer to join their world-class team. In this role you'll serve as the primary owner for the management, governance, and continuous evolution of the enterprise Microsoft 365 and collaboration environments. Join an organization renowned for its commitment to continuous employee development, some of the most visually stunning office spaces in DFW, unmatched perks and benefits, and the genuine opportunity to grow your career long-term.

You must be a US Citizen or current Green Card holder with exceptional English-speaking proficiency to be considered. No 3rd party or vendor applicants will be responded to.

Responsibilities include platform administration, integration, maintenance, and operational support for messaging, voice, conferencing, and collaboration services. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, a collaborative mindset, and a genuine passion for delivering a secure, modern, and reliable digital workspace experience for client employees and customers.

Responsibilities

Messaging and Collaboration Platforms:

• Administer, configure, and support enterprise messaging and collaboration platforms, including Microsoft Exchange Online, Microsoft Teams, and Webex Calling/Meetings, across cloud and hybrid environments.
• Manage voice, video, chat, and meeting services, including calling plans, auto attendants, call queues, voicemail, meeting policies, and user provisioning.
• Support integrations between collaboration platforms and identity, security, and endpoint management systems.

Operations, Support and Incident Management:

• Provide Level 2/3 operational support for messaging, collaboration, voice, and conferencing services, including incident resolution, problem management, and service restoration.
• Track, manage, and close incidents and service requests in alignment with ITIL-based processes.
• Develop and maintain operational documentation, runbooks, and troubleshooting guides.

Security, Compliance and Governance:

• Support messaging and collaboration compliance capabilities, including eDiscovery, Legal Hold, retention policies, and audit requirements.
• Partner with Security and Compliance teams to implement platform governance, lifecycle management, and data protection controls.
• Support email security gateways and anti-spam technologies (e.g., Proofpoint).

Conference Room and AV Systems:

• Administer and support conference room technologies, including Microsoft Teams Rooms, Webex Rooms, conferencing peripherals, room scheduling panels, and integrated AV systems.
• Partner with Facilities, vendors, and IT teams on conference room deployments, upgrades, and lifecycle management.
• Monitor room health, perform root-cause analysis, and resolve issues impacting in-room and hybrid meeting experiences.

Projects and Continuous Improvement:

• Participate in planning, testing, and implementation of collaboration-related projects, upgrades, and service enhancements.
• Evaluate new collaboration features, conferencing technologies, and user experience improvements.
• Serve as a technical advisor to business stakeholders on collaboration best practices.

Required Skills and Abilities:

• Expert‑level knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Entra ID (Azure AD).
• Strong troubleshooting and problem‑solving skills across messaging, collaboration, voice, conferencing, desktop, mobile, and room‑based scenarios, with demonstrated root‑cause analysis capability.
• Proven experience developing operational runbooks, change plans, and stakeholder communications aligned with ITSM/ITIL processes.
• Ability to manage multiple priorities, balancing project delivery with day‑to‑day operational responsibilities while consistently meeting deadlines.
• Strong collaboration and communication skills, with the ability to work effectively in a cross‑matrixed environment with internal teams, vendors, and remote staff.
• Demonstrated ability to quickly learn, evaluate, and apply new messaging, collaboration, and conferencing technologies.

Education and Experience:

• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 6 years of related IT experience, or 12 years of experience in lieu of a degree.
• 5–7\+ years of Microsoft administration experience, including at least 3 years of hands‑on Microsoft 365 messaging experience in an enterprise environment.
• Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• ITIL v4 Foundation certification preferred.
• Experience with email security gateways (e.g., Proofpoint) preferred.
• Experience supporting conference room technologies and AV systems strongly preferred.
• Familiarity with PowerShell or scripting for automation and reporting is a plus.

Nice to Have:

• Cisco Room Bar experience

In addition to the listed salary, this role is bonus eligible in the 10-15% (annual) range. The in-office expectation is up to 4 days per week.