Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria)

Company Description

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description

What You'll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to Spotify users

Answer common "how-to" and FAQ-type questions

Assist with account management and payment-related issues

Guide users through troubleshooting steps with patience and clarity

Qualifications

Excellent Turkish (C1) and English (C1)

Valid EU work permit

Prior customer service experience is a plus

Strong written communication and problem-solving skills

A team player with a positive, can-do attitude

Comfortable explaining complex topics in a clear, simple manner
What You’ll Get:
Permanent contract with long-term job security

Fully remote training and work from anywhere in Bulgaria

Additional health and life insurance

21 days of paid annual leave

Food vouchers and Multisport card (partially covered)

Performance bonuses

World-class training and career growth opportunities

Digital HR services and 24/7 psychological support

Additional Information

Why Join Us?
Fully digital onboarding and contract signing

Recognition and referral programs

Engaging employee events and wellness initiatives

Learning platforms and certification support

Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?

Apply now and let’s make customer support more human – one message at a time.

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