Nutrition Assistant

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of a Registered Dietitian and Clinical Nutrition Manager, the Nutrition Assistant supports the delivery of high-quality, personalized nutrition care to hospital patients.

This patient-facing role ensures accurate meal service, adherence to diet orders, and excellent patient experience while maintaining departmental and hospital standards. Qualifications

Key Responsibilities

• Assist patients with menu selections that align with prescribed diets and preferences
• Review and adjust meal selections based on physician, dietitian, and nursing instructions
• Ensure patients receive appropriate meals and notify care teams of any issues
• Support meal delivery, tray pass, retrieval, and tray line operations
• Conduct meal rounds, tray assessments, and track patient intake for calorie counts
• Order supplements and enteral nutrition products per department procedures
• Answer phones and assist patients, staff, and callers with requests
• Collaborate with clinical and production teams regarding patient needs and diet concerns
• Resolve patient concerns promptly to ensure a positive experience
• Maintain compliance with food service standards, policies, and regulatory requirements
• Participate in department meetings, trainings, and continuous improvement efforts

Additional Job Details (if applicable)

Qualifications

• High School Diploma or equivalent preferred (experience may substitute)
• Prior healthcare experience with patient interaction preferred
• Customer service experience, including phone support, preferred
• Strong communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer skills and ability to navigate hospital systems
• Ability to read, write, and speak English clearly
• Ability to push food carts and perform physical tasks as needed
• Demonstrates professionalism and commitment to service excellence (I CARE standards)

4:00pm-7:00pm Wed/Thurs/Fri with Every Other Weekend

Minimum Starting Pay

$18\.26

Remote Type

Onsite Work Location

1153 Centre Street Scheduled Weekly Hours

12 Employee Type

Regular Work Shift

Day (United States of America) Pay Range

$18\.26 - $27\.13/Hourly Grade

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At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642\.Mass General Brigham Competency Framework

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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.