Operations Manager

About Prime

At Prime, we aim to reshape the motor vehicle insurance industry by providing the best possible insurance, delivered with humanity, simplicity, and compassion.

We foster a high-performance culture built on innovation, teamwork, accountability, and continuous improvement.

The Role

We are seeking a

strategic, analytical, and people-focused Business Unit Manager

who can:

• Interpret complex data,
• Drive strategic direction,
• Enable and guide managers to execute effectively.

You will be responsible for

optimising business performance, strengthening management capability, and ensuring operational excellence across the unit

.

Key Objectives of the Role

• Provide

strategic leadership

• Drive

data-informed decision-making

across the department

• Enhance

operational efficiency, productivity, and profitability

• Build and develop a

high-performing management structure

• Identify and implement

process improvements and scalable solutions

• Ensure alignment with

business goals, compliance standards, and client experience expectations

Key Responsibilities:

1\. Strategic Leadership \& Decision-Making

• Translate business goals into actionable strategies for the department
• Analyse performance data to identify trends, risks, and opportunities
• Make informed, high-impact decisions to improve outcomes
• Drive long-term planning and sustainable growth within the business unit

2\. Team Leadership \& Management Development

• Lead, coach, and develop

managers

• Build leadership capability within the management team
• Foster a culture of

accountability, ownership, and continuous improvement

• Support managers in solving complex operational and people-related challenges

3\. Performance \& Operational Oversight

• Oversee departmental performance through

KPIs, reporting, and analytics

• Ensure alignment between strategy and execution across teams
• Monitor productivity, efficiency, and quality metrics
• Guide managers in achieving targets through structured performance management

4\. Data Analysis \& Insight Generation

• Leverage data to provide

clear, actionable insights

• Identify inefficiencies and recommend optimisation strategies
• Use statistical and analytical approaches to support decision-making

5\. Process Optimisation \& Continuous Improvement

• Evaluate existing processes and implement improvements
• Drive automation, efficiency, and scalability initiatives
• Lead cross-functional collaboration to embed sustainable changes
• Ensure best practices across all operational areas

6\. Risk, Compliance \& Governance

• Ensure adherence to regulatory and internal compliance standards
• Identify and mitigate operational and strategic risks
• Maintain strong governance and reporting structures

Required Skills \& Competencies

• Exceptional analytical and problem-solving ability
• Strong

strategic thinking and decision-making skills

• Advanced

data analysis and interpretation capability

• Proven

leadership and people management skills

, especially managing managers

• Ability to operate effectively in a

complex, fast-paced environment

• Strong

communication and stakeholder management skills

• High level of

ownership, accountability, and initiative

• Ability to

translate data into clear strategic direction

Qualifications \& Experience

We are open to candidates from diverse academic and professional backgrounds, provided they demonstrate strong intellectual and leadership capability.

Preferred qualifications include:

• Bachelor’s degree (Honours advantageous) in:
• Business / Commerce / Finance
• Mathematics / Statistics
• Engineering
• Data Science / Computer Science / AI
• Or other analytically rigorous fields
• Professional qualifications (advantageous):
• CA(SA), CIMA, or equivalent

Experience

• Proven experience in:
• Managing

managers or multi-layered teams

• Strategic or operational leadership roles
• Data-driven environments

What Success Looks Like in This Role

• A

high-performing, aligned management team

• Improved

efficiency, productivity, and cost optimisation

• Strong

data-driven culture and decision-making

• Clear

strategic direction executed effectively by managers

• Continuous improvement embedded across the department

Why Join Prime?

• Be part of a business redefining the insurance industry
• Work in a culture that values

innovation, intelligence, and impact

• Take on a

high-visibility leadership role

with real influence

• Grow within a company that rewards

performance and strategic thinking