Operations Manager

Operations Manager

Southfield, MI

The Headhunters has been engaged to find an Operations Manager for a non-profit with a long history providing insurance and benefits to workers in a key American industry. They’re looking for someone who can lead daily operations for their primary office, including work staff development, technology management, and continuous improvement.

This is a unique opportunity with a company that has real security, offering a tangible benefit with long-term value for their customers.

Position Description

In this position, you’ll be responsible for the management and development of employees within Billing, Underwriting, and Claims. It’s a small organization, so they need someone who can get directly involved in the day-to-day work of the business, learning all the aspects of the organization. You’ll work directly with executive management to contribute recommendations and insights for better operations.

Responsibilities include:

• Develop a high-performing, accountable, collaborative team through hands-on management, coaching, cross-training, and clear expectations.
• Learn the business in depth and provide thoughtful operational advice when called upon to do so.
• Translate leadership objectives into practical action plans and measurable results.
• Work alongside employees when necessary to support workloads, address challenges, or improve processes.
• Monitor workflow, service levels, productivity, quality, and operational effectiveness.
• Work with contractors to understand current system limitations and identify opportunities for modernization and efficiencies.
• Manage the day-to-day supervision, staffing, and development of operational staff.
• Conduct performance reviews, goal-setting discussions, coaching sessions, and employee development planning.

Qualifications

• 5\+ years of experience overseeing business operations for a small to mid-size team.
• A proven track record successfully leading teams, including coaching, mentoring, and employee development.
• The ability to handle a wide range of personalities under sometimes-trying situations.
• An excellent background in customer service, with excellent communication skills. You’re often working with people during tough times, so a calm demeanor and empathy are required.

Compensation:

$100-125K base salary with 8-15% annual bonus.

Full benefits package with very generous 401K match (25%).