Operations Team Leader

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969\. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company

- DHL Global Forwarding

has an opening for an

Operations Team Leader

in

Mombasa,

Kenya.

Support branch operational responsibilities as guided by the product head. Manage and control port operational activities for Mombasa Branch. Complete and submit price estimates for Industrial Projects within the agreed stipulated time frame. Lead commercial IP RFQs for submission in the EA region.

Join us in connecting people and improving lives!

In this Operations Team Leader position

Commercial Pricing

• Provide accurate IP price estimates for existing and potential customers.
• Respond promptly to customer inquiries, disputes, and requests, identifying potential sales opportunities.
• Maintain proactive communication and collaboration with internal departments and managers.
• Keep the commercial IP tracker updated in line with agreed KPIs.
• Submit monthly Gross Profit and Rolling Forecast reports for IP.
• Collaborate with the Global Team on complex project bids as directed by the Product Head.
• Develop sales within the existing portfolio to meet target budgets.
• Prepare and deliver professional presentations of standardized and customized IP solutions.
• Design tailor-made commercial solutions for IP customers.
• Maintain Salesforce records for opportunities and tasks.
• Research and identify new project business opportunities.
• Monitor competitor products, pricing, and strategies to strengthen account retention and growth.
• Manage and analyze key account data to support informed decision-making.
• Engage with existing IP customers to identify credible business opportunities.
• Negotiate contractual terms in line with corporate sales policy.
• Establish detailed customer profiles to better understand and meet client needs.
• Ensure compliance with agreed payment terms for all IP customers.
• Conduct client visits when necessary, in coordination with the Product Head.
• Adhere to company quality processes at all times.

Operations Management – Mombasa Branch

• Serve as the key interface between departments and third-party subcontractors, supporting the development of efficient and effective branch operations.
• Supervise and monitor daily port operations—including registration, clearance, and delivery commitments—ensuring customer satisfaction and escalating concerns to the Branch Manager in Mombasa for immediate alignment.
• Authorize COD vendor payments in coordination with the Branch Manager and the Finance team.
• Foster a high-performance service culture within the department and branch teams by leading through example, effective planning, and strong organization.
• Promote the exchange and adoption of new processes, procedures, and work instructions to drive smarter, more efficient work systems.
• Maintain strong working relationships with KRA departments, including Customs \& Border Control, Investigations \& Enforcement, and Domestic Taxes.

Operations \& Customer Support – Industrial Projects

• Follow up with customers on orders, collections, and overall satisfaction, gathering feedback to identify areas for improvement.
• Clearly communicate customer commitments to relevant operations teams, ensuring smooth business setup and execution.
• Support file management and documentation processes in CargoWise.
• Coordinate with subcontractors for transport, warehousing, and port operations.
• Liaise with local carriers on shipments booked for IP customers.
• Assist the Key Account Operator in managing billing for IP customers.
• Work with local authorities (KRA, KPA, CFS, KEBs, KEPHIS) to ensure timely clearance and release of import/export shipments.
• Identify, manage, and mitigate operational risks, anticipating potential cost impacts.
• Support and oversee suppliers involved in existing customer operations.
• Plan and monitor end-to-end shipments, from origin pick-up to destination delivery, on a global scale.

Now, here is what we need from you!

• Diploma/Degree will be advantageous in Commercial and Logistics field
• 5 years operational experience in the industry
• Achievement oriented
• Microsoft Office applications
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a good telephone manner
• Be a team player
• Be able to work under extreme pressure and be an achiever
• Must be self-motivated
• Must have good interpersonal skills
• Good negotiating skills and be able to influence customers
• Ability to work unsupervised
• High level of attention to detail
• Commercial driven

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our

TOP EMPLOYER prestigious certification

attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry,

when people think of forwarding; we want them to think DGF

because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect \& Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.