Operations Training Manager

ARE YOU THE ONE?

Are you ready to drive operational excellence and make a real impact?

As a Training Operations Manager within the MX Omnichannel function, you’ll work closely with the Head of Field Training and Operations to manage, plan, and execute training events seamlessly.

You’ll be the central hub of coordination, connecting key stakeholders, external agencies, and the training team to ensure alignment with strategic goals. Your expertise will shine through in managing team diaries, optimizing workflows, and identifying opportunities to boost performance.

If you’re passionate about project management, communication, and driving team success, this is your chance to step into a role where your contributions will fuel growth and innovation.

WHAT YOU’LL BE UP TO

OPERATIONAL EXCELLENCE \& PLANNING

Strategically manage and optimise team diaries to ensure efficient and effective coverage of events and training sessions.

Plan geographically optimised schedules that align with objectives

Ensure seamless communication of activities and events to key stakeholders, maintaining high standards at the Client’s Centre of Excellence.

EVENT \& ASSET MANAGEMENT

Coordinate end-to-end event logistics, creating and communicating detailed briefs to trainers for first-class delivery.

Responsible for all training asset management, tracking asset movement and asset recalls.

Oversee the distribution and tracking of new devices to the field teams, working closely with the asset management team to ensure accountability.

CONTINIOUS IMPROVEMENT \& REPORTING

Review and refine processes to improve information flow, communication, and operational efficiency within training events and requirements.

Manage warehouse stock items to reduce costs and boost efficiency.

ARE YOU OUR PERFECT PARTNER?

• You're educated to degree level or have equivalent experience in a coordinator role.
• You're equipped with outstanding communication skills.
• You're effective at diary management.
• You're highly skilled in Microsoft PowerPoint and Excel.
• You're passionate about detail and delivery.
• You're experienced or understand the telecoms/technology industry, which is essential.
• You're a strategic thinker with proven knowledge of insight and remedial actions.
• You're capable of acting autonomously while knowing when to refer matters as necessary.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £35,000 - £40,000 Per Annum
• Performance Bonus 10%
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Perkbox (Rewards Portal)
• ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
• Development Opportunities– our teams have historically moved into all manner of other jobs!