Payroll & Benefits Manager

Position:

HR Operations Manager

Department:

Human Resources

Reports To:

Head of Human Resources

Direct Reports:

0

Location:

Remote

Position Summary

The

HR Operations Manager

is responsible for overseeing and optimizing all core HR operational functions for EWC Growth, including multi-state payroll, HRIS management, and benefits administration. This role ensures accuracy, compliance, and efficiency across all employee lifecycle processes while supporting a multi-unit, high-volume retail and services environment.

This position partners closely with field leadership and the finance team to ensure seamless execution of payroll, data integrity, and alignment with business objectives. The HR Operations Manager plays a critical role in maintaining compliance across multiple states and driving continuous improvement within HR systems and processes.

Essential Functions

Payroll \& Compliance

• Own and manage end-to-end payroll processing across multiple payrolls in a multi-state, multi-unit environment
• Ensure timely and accurate payroll processing, including commissions, bonuses, and adjustments
• Maintain compliance with federal, state, and local wage and hour laws, including multi-state tax regulations
• Partner with Finance to reconcile payroll, support audits, and ensure accurate reporting
• Manage payroll-related inquiries and resolve discrepancies in a timely manner

HRIS Management (Rippling)

• Serve as the primary administrator for the Rippling system
• Maintain data integrity across all employee records, ensuring accuracy and consistency
• Manage system configurations, workflows, reporting, and integrations
• Partner with internal stakeholders to optimize system functionality and drive efficiencies
• Lead system enhancements, implementations, and process improvements

Benefits Administration

• Oversee the administration of employee benefits programs including health, dental, vision, and ancillary benefits
• Manage open enrollment processes, employee communications, and vendor relationships
• Ensure compliance with applicable regulations (e.g., ACA, COBRA, FMLA)
• Resolve employee benefit inquiries and escalations

Operational Excellence

• Develop, implement, and continuously improve HR operational processes and procedures
• Ensure compliance with company policies and all applicable employment laws
• Maintain accurate documentation, reporting, and audit readiness
• Identify opportunities for automation and process optimization

Partnership \& Support

• Partner with field leaders to support workforce needs, payroll understanding, and HR processes
• Collaborate with Finance on headcount reporting, labor costs, and budgeting
• Support the Head of HR with strategic initiatives, reporting, and compliance efforts
• Any other duties assigned by management.

Education \& Experience Requirements

• Bachelor's Degree in Business or Human Resources preferred
• 5\+ years of progressive HR operations experience
• Strong experience managing

multi-state payroll

in a high-volume environment

Knowledge \& Skill Requirements

• Hands-on experience with HRIS platforms (experience with

Rippling

strongly preferred)

• Solid understanding of wage and hour laws, payroll compliance, and benefits regulations
• Experience in retail, multi-unit, or service-based organizations preferred
• Strong attention to detail with high level of accuracy and accountability
• Ability to manage multiple priorities in a fast-paced environment
• Payroll expertise and compliance focus
• Systems thinking and process optimization
• Strong analytical and problem-solving skills
• Cross-functional collaboration
• High level of discretion and confidentiality

Working Conditions

The working conditions described here are representative of those an employee encounters while performing the essential functions of this position. Please refer to the physical \& environmental requirements of the position on the next page for specific information related to this role.

In certain assignments or if an employee is engaging in a non-routine or offsite activity; an employee may occasionally work near moving equipment \& be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions \& loud, prolonged noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All requests for reasonable accommodation should be directed to the HR team.

Please note, we are only able to support remote employment in the following states:

• Arizona
• Connecticut
• Florida
• Illinois
• Indiana
• Kansas
• Massachusetts
• Missouri
• Nevada
• New Jersey
• New York
• Oklahoma
• Pennsylvania
• Texas