Product Owner

KEY RESPONSIBILITIES:

1\. Lead Product Operations \& Delivery

• Lead and coordinate product execution across multiple product streams and delivery teams.

• Manage and mentor Product Owners, Business Analysts, and related product operations members.

• Establish and continuously improve operational product workflows, including requirement intake, specification, prioritization, sprint planning, release management, post-release review, and operational follow-up.

• Ensure user stories, specifications, and product documentation maintain high quality and consistency standards.

• Drive execution visibility, accountability, and delivery coordination across teams.

2\. Execute Product Roadmaps

• Translate business priorities and market requirements into executable product roadmaps and delivery plans.

• Partner closely with Engineering and QA teams to manage scope, dependencies, timelines, and delivery risks.

• Coordinate cross-functional dependencies involving integrations, infrastructure, platform services, and external partners.

• Support prioritization decisions by balancing customer impact, operational impact, technical feasibility, delivery capacity, and platform stability.

• Ensure roadmap execution remains aligned with operational realities and company priorities.

3\. Ensure Product Stability \& Operational Excellence

• Treat platform stability and release quality as core operational responsibilities.

• Own operational health tracking and reporting, including uptime/SLA, incident frequency, regression rates, release quality, MTTR, and platform reliability metrics.

• Coordinate incident response and escalation handling with Engineering and Customer Success teams.

• Ensure recurring operational issues are resolved systematically rather than repeatedly patched.

• Strengthen release governance processes, including QA gates, staged rollouts, rollback planning, release communication, and post-release monitoring.

• Drive continuous improvement initiatives around operational efficiency, product reliability, and technical debt management.

4\. Coordinate Cross-Functional Stakeholders

• Act as the operational coordination point between Product, Engineering, QA, Customer Success, Sales, Marketing, Partnerships, and leadership teams.

• Ensure stakeholder expectations, delivery priorities, and execution timelines remain aligned.

• Maintain strong operational feedback loops with Customer Success and Support teams.

• Coordinate with external integration and technology partners where required.

• Support executive reporting through clear delivery updates, operational metrics, and escalation visibility.

REQUIREMENTS

• 3\+ years of experience in Product Management, Product Operations, Delivery Management, Technical Program Management, or related cross-functional leadership roles within SaaS environments.

• Experience coordinating cross-functional delivery teams involving Product, Engineering, QA, and business stakeholders.

• Strong operational ownership mindset with proven experience managing delivery execution and release processes.

• Experience working with live SaaS products requiring high operational stability and reliability.

• Strong understanding of APIs, integrations, system dependencies, release pipelines, and technical trade-offs.

• Comfortable working closely with Engineering teams in technical discussions and production issue coordination.

• Experience managing operational metrics such as uptime, incident rates, release quality, regression rates, and delivery performance.

• Strong communication and stakeholder management skills across multiple teams and regions.

• Excellent written and verbal English communication skills.

Nice to Have

• Experience in retail technology, POS, eCommerce, payments, or omnichannel systems.

• Familiarity with Magento, Shopify, BigCommerce, or WooCommerce ecosystems.

• Experience working with integration-heavy SaaS platforms.

• Exposure to DevOps, SRE, or platform reliability practices.

• Experience working with global or cross-timezone teams.

BENEFITS:

• Attractive salary package with performance bonus

• Salary review twice a year

• Flexible working hours

• Premium healthcare package

• Professional English-speaking working environment

• Opportunity to work on a large-scale global SaaS platform serving multiple international markets

• Career development and certification sponsorship

• Free English and professional training programs

• Annual company trips and team-building activities

• Additional employee engagement activities, clubs, and internal events