Program Manager (Southwest)

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000\+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution.

• Own Services P\&L for strategic accounts, driving revenue, cost control, and margin performance
• Develop accurate forecasts and proactively manage financial risks across portfolio
• Lead execution of multi-year strategic account plans and growth strategies
• Identify and drive upsell and cross-sell opportunities aligned to client objectives
• Build and maintain senior client relationships; serve as primary escalation point
• Lead and participate in client-facing QBRs and account reviews
• Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
• Establish governance frameworks, including risk, issue, and dependency management
• Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
• Drive service improvement, operational efficiency, and customer experience enhancements
• Manage program execution, including scheduling, reporting, financial tracking, and closure
• Provide leadership and oversight to program/project managers and cross-functional teams
• Understand and articulate NWN service offerings and capabilities
• Represent NWN with customers, partners, and internal stakeholders
• Ensure compliance with organizational standards, policies, and delivery frameworks

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience Required
• 10\+ years of IT project / program management experience Required
• Experience managing large-scale or strategic customer engagements
• Experience working with cross-functional teams and stakeholders at all levels
• Subject matter expertise in project and program management best practices (PMBOK-based)
• Strong financial acumen, including portfolio forecasting and margin management
• Experience managing complex programs and multi-project portfolios
• Ability to drive business outcomes through delivery execution and client engagement
• Experience working across Sales, Delivery, Finance, and Legal functions
• Strong leadership, problem-solving, negotiation, and communication skills
• Demonstrated ability to manage competing priorities across multiple accounts
• Experience mentoring and leading Program Managers or PMO team members
• Current PMP Certification Preferred

Requires occasional travel.

After hours support of scheduled after hours client implementation activities.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.