Program Manager - USCG

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust.

Position Overview

The Program Manager (PM) serves as the primary point of contact between the Contractor and the Government for all contract-related personnel and program management matters. The PM is responsible for ensuring effective contract execution, workforce management, compliance with Government and company policies, and timely resolution of personnel issues. The PM provides leadership, oversight, and coordination to ensure contractor personnel consistently meet contractual requirements while maintaining the highest standards of professionalism and customer service.

Essential Job Function

• Serve as the primary Contractor representative and liaison with the Contracting Officer (KO), Contracting Officer's Representative (COR), Contract Specialist (CS), and other Government stakeholders.
• Provide overall management and oversight of contract personnel assigned to the program.
• Coordinate and facilitate onboarding activities, including obtaining required facility access, credentials, badges, and security requirements for contractor personnel.
• Ensure all contractor employees comply with applicable CG-AIR, Aviation Logistics Center (ALC), Department of Homeland Security (DHS), U.S. Coast Guard, and Contractor policies and procedures.
• Monitor employee performance and contract compliance to ensure successful execution of all contractual requirements.
• Respond immediately to personnel concerns or performance issues identified by the Government, implementing corrective actions as appropriate and keeping the COR informed of actions taken and resolution status.
• Coordinate and oversee employee removals or personnel replacements when required, ensuring all actions are conducted professionally and in coordination with the COR.
• Maintain effective communication with Government leadership regarding staffing, personnel status, contract performance, and operational issues.
• Ensure adequate staffing levels are maintained to support uninterrupted contract performance.
• Be physically present at the Government facility within one (1) hour of Government notification, unless alternate arrangements have been approved in writing by the Contracting Officer.
• Promote a culture of accountability, safety, professionalism, and continuous improvement among contractor personnel.
• Ensure timely reporting, documentation, and resolution of contract-related issues.
• Support quality assurance initiatives and assist in implementing process improvements to enhance contract performance.
• Perform additional program management duties as required to ensure successful contract execution.

Minimum Qualifications

• Bachelor's degree in Business Administration, Management, Public Administration, Aviation Management, or a related discipline. Equivalent combination of education and progressively responsible experience may be considered.
• Minimum of five (5) years of program, project, or contract management experience supporting Federal Government contracts.
• Demonstrated experience managing contractor personnel and serving as the primary interface with Government customers.
• Experience resolving personnel issues while maintaining compliance with contractual and organizational requirements.
• Strong knowledge of Federal contracting environments and contractor management best practices.
• Excellent leadership, organizational, problem-solving, and decision-making skills.
• Strong written and verbal communication skills with the ability to interact effectively with Government officials and contractor personnel.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Desired Qualifications

• Previous experience supporting the U.S. Coast Guard, Department of Homeland Security, Department of Defense, or other Federal agencies.
• Project Management Professional (PMP) certification or equivalent project/program management credential.
• Experience managing service contracts within aviation maintenance, logistics, or operational support environments.
• Familiarity with quality management systems, performance metrics, and continuous process improvement methodologies.

Target Salary Range

Market comparative at time of award

STI-TEC offers a competitive benefits package including:

• Medical, dental, and vision coverage
• Life insurance
• Short term/long term disability coverage
• Retirement savings - 401(k)
• Paid time off (PTO)
• Holiday leave
• Alternate work schedules (depending on work site)
• Flexible spending account options

Whether you’re an experienced professional, a veteran, a former military or civilian federal employee, or a recent graduate, STI-TEC has a career opportunity for you. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at 1\+918\.583\.9900\.

• This job posting is to identify potential candidates for positions in order to respond to a request for proposal. This job posting, including but not limited to, qualifications, duties, compensation and benefits, is subject to change based on the terms and conditions of the awarded contract and is contingent on STI-TEC being awarded the contract.