Quality Assurance Engineer

The Quality Engineer supports a chemical mixing / medical device manufacturing operation, ensuring compliance with applicable quality system regulations while providing direct shop-floor quality support. This role is responsible for complaints management, CAPA, change control, and supplier quality management, and works cross-functionally with Manufacturing, Engineering, Supply Chain, and Regulatory Affairs to drive product quality, process robustness, and continuous improvement.

In This Position, You Will Have the Opportunity To:

Shop Floor Quality

• Provide day-to-day quality support for operations
• Perform batch record review, deviations, nonconforming material investigations, and process troubleshooting
• Develop and implement test methods and procedures for inspecting, testing and evaluating product and processes

Complaints \& Post-Market Surveillance

• Lead and/or participate in complaint investigations in accordance with FDA QSR, ISO 13485, and customer requirements
• Perform root cause analysis and ensure appropriate corrective and preventive actions
• Conduct trend analysis, escalation, and regulatory reporting (e.g., MDR support as applicable)
• Interface with customers regarding complaint investigations and responses when required

Corrective and Preventive Action (CAPA)

• Own and manage CAPA records, from initiation through effectiveness verification
• Apply structured problem-solving tools (e.g., 5-Why, Fishbone, FMEA)
• Monitor CAPA metrics, timeliness, and effectiveness to ensure sustained improvement
• Address CAPAs identified during internal and external audits

Change Control

• Participate in change control activities related to materials, suppliers, processes, equipment, and documentation
• Assess quality and regulatory impact of proposed changes, including risk evaluations
• Ensure changes are implemented in compliance with customer requirements and applicable regulations
• Assist with validation and verification activities as required

Supplier Quality Management

• Execute Supplier Quality initiatives and programs with activities such as supplier qualification, auditing, SCAR management, and PPAP
• Perform supplier qualification, monitoring, and performance management
• Review and approve supplier documentation (COAs, specifications, quality agreements)
• Participate in supplier audits, issue supplier corrective actions, and track resolution
• Maintain incoming inspection strategies and supplier risk assessments

Quality System \& Compliance

• Ensure compliance with applicable regulations (FDA’s QMSR, ISO 13485, EUMDR, ISO 14971)
• Participate in internal, customer, and regulatory audits, including preparation and response activities
• Perform data analysis and reporting of quality metrics (scrap, rework, complaints, CAPA)