Restaurant Operations Manager

Job Description

Char Restaurant is seeking an experienced, organized, and results-driven Restaurant Operations Manager to oversee daily business activities and ensure smooth, efficient restaurant operations. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a passion for hospitality, team development, and outstanding customer service.

The Restaurant Operations Manager will be responsible for coordinating front-of-house and kitchen operations, improving service standards, managing staff performance, monitoring operating costs, and supporting the restaurant's financial goals. This role requires a proactive leader who can streamline workflows, maintain quality standards, and create a positive dining experience for every guest.

Key Responsibilities

• Oversee daily restaurant operations and ensure efficient workflow across departments.
• Coordinate front-of-house, kitchen, and support teams to maintain consistent service.
• Develop and implement operational procedures to improve productivity and service quality.
• Supervise department leaders and provide guidance to employees.
• Recruit, train, coach, and develop team members according to business needs.
• Prepare staffing schedules and manage labor allocation based on operational demand.
• Monitor guest satisfaction and ensure customer concerns are resolved promptly.
• Maintain high standards of food quality, presentation, hospitality, and cleanliness.
• Monitor inventory, purchasing, stock rotation, and supply availability.
• Review operating expenses and implement appropriate cost-control measures.
• Analyze sales reports and operational performance indicators.
• Support budgeting, revenue planning, and strategies to improve profitability.
• Ensure compliance with applicable food safety, sanitation, employment, and workplace regulations.
• Oversee cash-handling procedures, point-of-sale systems, and operational reporting.
• Coordinate maintenance, equipment inspections, and facility-related requirements.
• Support menu updates, promotions, and special events in collaboration with management.
• Conduct team meetings to communicate goals, expectations, and operational updates.
• Identify operational challenges and implement practical solutions.
• Maintain clear communication between management and restaurant employees.
• Foster a professional workplace culture centered on teamwork, accountability, and continuous improvement.

Qualifications and Skills

• Previous experience in restaurant operations management or a comparable hospitality leadership role.
• Strong leadership, organizational, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Thorough understanding of restaurant workflows and service standards.
• Knowledge of inventory management, purchasing, and cost control.
• Experience with budgeting, sales analysis, and operational reporting.
• Familiarity with point-of-sale systems and restaurant management software.
• Understanding of food safety, sanitation, and workplace compliance requirements.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to motivate employees and improve team performance.
• Professional attitude and a commitment to excellent guest service.
• Flexibility to work evenings, weekends, holidays, and other scheduled shifts.

Benefits

• Competitive compensation based on experience and company policy.
• Opportunities for professional development and career advancement.
• Leadership experience across multiple areas of restaurant operations.
• Opportunities to strengthen business management and team-development skills.
• Additional benefits may be available according to company policy and employment terms.

Ideal Candidate

The ideal candidate is a strategic and hands-on hospitality professional who can balance operational efficiency, financial performance, employee development, and guest satisfaction. They take initiative, communicate clearly, and use practical problem-solving skills to keep restaurant operations running smoothly. The successful Restaurant Operations Manager will build a reliable team, maintain consistent standards, and help Char Restaurant achieve its service and business objectives.

Pay: $23\.00 - $29\.00 per hour

Expected hours: 34\.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Work Location: In person