Salesforce Project Manager

Benefits:

• Competitive salary

Location

Chicago, IL

Experience Level

Senior Level (8 or more years of experience)

Role Overview

The Senior Project Manager supports several large-scale IT initiatives, software migrations, and platform modernization efforts within a major national healthcare organization. This role focuses on driving structured project processes across the IT division, managing complex system implementations, and coordinating multi-layered technical workstreams. Key initiatives include an enterprise portal modernization, a Salesforce CRM migration, content management system (CMS) upgrades, and external-facing Identity and Access Management (IAM) security implementations. This is a 6-month contract opportunity with a possibility of extension.

Key Responsibilities

Project Execution \& Platform Modernization

• Direct and manage end-to-end lifecycles for complex, large-scale IT modernization projects, ensuring deliverables are completed on schedule, within budget, and to the required quality standards.
• Lead the modernization of central enterprise portals, coordinating the migration of multiple smaller software applications to a unified, modern platform.
• Oversee enterprise customer relationship management (CRM) migrations, specifically migrating legacy data and operational configurations to Salesforce.
• Manage Content Management System (CMS) upgrades and migration projects to enhance digital publishing capabilities.

Identity Access \& Technical Infrastructure

• Plan and coordinate Identity and Access Management (IAM) initiatives, focusing on secure authentication and access controls for external-facing portals and websites.
• Support cloud-based productivity migrations and technology integrations within Microsoft 365 environments.
• Track, mitigate, and resolve project risks, operational issues, and timeline dependencies across cross-functional infrastructure and database teams.

Stakeholder Coordination \& Process Governance

• Facilitate robust stakeholder engagement, regular project meetings, and clear status reporting to ensure operational transparency across the IT organization.
• Bridge the gap between technical developers, engineering teams, and non-technical business partners to drive project alignment.
• Implement, document, and improve standard operating procedures (SOPs) and project management guidelines to strengthen overall IT governance.

Required Qualifications

• 8 or more years of professional project management experience leading large-scale, complex IT initiatives.
• Proven experience directing technology implementation, application migration, and infrastructure modernization initiatives.
• Hands-on experience managing CRM implementation projects, specifically Salesforce migrations.
• Experience supporting Content Management System (CMS) migration and upgrade initiatives.
• Working knowledge of Identity and Access Management (IAM) security concepts, particularly for external-facing web platforms.
• Familiarity managing projects within Microsoft 365 collaboration and cloud environments.
• Demonstrated ability to simultaneously manage multiple workstreams, diverse stakeholders, technical risks, and project dependencies.

Preferred Qualifications

• Prior project management experience within healthcare payer, insurance, or federal healthcare environments.
• Professional certifications, such as a Project Management Professional (PMP) or Agile Scrum credential.
• Experience guiding software developers and system administrators through complex legacy platform decommissioning.

Core Skills \& Attributes

• Excellent verbal and written communication skills to deliver technical project statuses to executive-level audiences.
• High precision, attention to detail, and a structured approach to project plan documentation.
• Exceptional problem-solving, risk mitigation, and conflict-resolution capabilities.
• Strong team leadership, facilitation, and relationship-building skills to manage distributed, cross-functional teams.

Flexible work from home options available.