Senior Help Desk Business Analyst Government Benefits Systems

Date Posted: 07/20/2026

Hiring Organization: Rose International

Position Number: 504397

Industry: Government/Staffing

Job Title: Senior Help Desk Business Analyst Government Benefits Systems

Job Location: Jackson, MS, USA, 39211

Work Model: Onsite

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 39

Min Hourly Rate($): 60\.00

Max Hourly Rate($): 65\.00

Must Have Skills/Attributes: Communications, Email Archiving, Help Desk, Phone

Experience Desired: Proficiency with JIRA (documented change system), Proficiency with Windows applications (5 yrs); Experience with automated system for determining benefits for SNAP, TANF or E\&T (5 yrs); Experience serving as primary point of contact for users experiencing help desk related issues (5 yrs); Based on documented incidents in JIRA ticketing system, email or data log spreadsheet (5 yrs); Experience analyst with a background in system diagnosing software problems, resolve user inquiry (5 yrs); Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails (5 yrs); Experience with escalating issues and identifying complex or recurring problems and escalate them (5 yrs)

Required Minimum Education: Associate’s Degree

Preferred Certifications/Licenses: Certified Professional Business Analyst

C2C is not available

Job Description

RREQUIRED EDUCATION:

• Associates Degree

Preferred Certification

• Certified Professional Business Analyst

Rrequired Skills/ Experience

• Candidate must have experience serving as primary point of contact for users experiencing help desk related issues
• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation
• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project
• Experience in interacting with program areas and technical staff regarding business and information technology needs
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals
• Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions
• Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements
• Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E\&T

Preferred Skills/ Experience

• Proficiency with JIRA (documented change system), Proficiency with Windows applications
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91\.).